CVM Product Owner (Mobile Data Tribe) - (22000050) at Safaricom Kenya

DESCRIPTION

We are pleased to announce the following vacancy for CVM Product Owner (Mobile Data Tribe) with the business in line with scaling our agile organization.  We are looking for a person who meets the criteria indicated below. 

Detailed Description

Reporting to the Squad, the position holder will be responsible for Commercial Steering of the CVM initiatives and insights generation with an objective of making our customers more engaged and valuable through customers relevant and profitable propositions.

Job Responsibilities

• Manage Base growth and Revenue growth from Data perspective.
• Manage KPIs and ensure hygiene related to Data Churn, Rate per MB, Days of Usage, Data Activity etc.
• Ensure proper segmentation of base and Offerings relevant products to enhance customer satisfaction and engagement.
• Ensure Data revenue growth in line with company objectives and AOP.
• Ensure appropriate product creation and availability in all sales modes/mediums.  
• Designing and execution of Data CVM campaigns keeping all the check and measures intact.
• Create a proper mechanism to track campaign results.
• Ensure the communication mechanism is smooth, targeted and that yields appropriate results
• Come up with Innaovative solution to enhance revenues and base growth.
• Track competition and plan a counter strategy.

QUALIFICATIONS

• Degree in Business, Marketing, Sales, Finance, IT or Computer Science
• Deep understanding of Telco billing, data mining and reporting systems.
• Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behavior
• At least 4 to 8 years Telco experience
• At least 2 to 3 years running Below the Line marketing actions and campaigns in a Telco environment
• Strong awareness of market trends, competitive impacts and market opportunities.
• Achievement oriented.
• Innovative and creative.
• Strong interpersonal and people skills.
• Strong communication skills.
• Highly organized, conscientious and detail oriented
• High flair for numbers is a must