Dial Afrika helps businesses define the future of work, and improve team Efficiency, Productivity, and output all while understanding their customer behavior through our omnichannel customer support tool. B2B SaaS platform that powers priceless customer experience through inbound & outbound interactions via a cloud-based, secure, and interactive AI-powered a...
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Define product goals (KPIs), build data models and craft product dashboards.
Design A/B experiments, analyze the results, and provide decision recommendations.
Collaborate with stakeholders (Analysts, PMs, Engs) from other teams and advise them on how to leverage Platform’s data.
Write clear and concise reports of your analyses and educate relevant stakeholders about your findings
Estimate ROI of product initiatives, contribute to product roadmaps and help define requirements for engineers.
Explore data from multiple sources and help understand how products are used and guide the product development process.
Skill & Experience
5+ years of experience working in Data Analytics in product companies, including at least 2+ years in a managerial function with a track record of building star teams and deliverables
Strong knowledge of other data related areas, including data science, data engineering and software engineering
A university degree in a technical subject (Computer science, Mathematics Information Management or Statistics
Superb communication and leadership skills, ability to decompose complex solutions and insights into a simple narrative for the rest of the company
Business acumen and entrepreneurial mindset
Fluent verbal and written English is a must
Basic knowledge of Python, SQL
Exceptional Excel, business modeling and data visualization skills are a must
Ability to understand complex ecosystems and translate them into high-end financial and operational models
Excellent market research skills and a good understanding of macroeconomic variables and trends
Experience with BI, data visualization and budgeting tools
Experience in Financial planning and Project Management with Customer Support organizations.
Experience in Google Sheets, PowerBI, Looker, Tableau and Google Colab
Advantages / Must Have
Bachelor’s in a Quantitative Field
At least 4 years experience dealing with large volumes of data
Advanced SQL skills
Experience with Python or R
Experience with BI tools
Experience ML frameworks is a plus
Great written communication
Experience in one or more of the following domains: Geo (Routing, Positioning, Maps, Places), Identity (KYC, Identity fraud), Communications (Chat, NLP, VoiP).
Experience in building products in a startup or tech / product company.
Practical experience with Machine Learning frameworks.
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