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  • Posted: Jul 27, 2022
    Deadline: Jul 31, 2022
  • Dial Afrika helps businesses define the future of work, and improve team Efficiency, Productivity, and output all while understanding their customer behavior through our omnichannel customer support tool. B2B SaaS platform that powers priceless customer experience through inbound & outbound interactions via a cloud-based, secure, and interactive AI-powered a...
    Read more about this company


    Data Analyst

    Job Responsibilities

    • Define product goals (KPIs), build data models and craft product dashboards.
    • Design A/B experiments, analyze the results, and provide decision recommendations.
    • Collaborate with stakeholders (Analysts, PMs, Engs) from other teams and advise them on how to leverage Platform’s data.
    • Write clear and concise reports of your analyses and educate relevant stakeholders about your findings
    • Estimate ROI of product initiatives, contribute to product roadmaps and help define requirements for engineers.
    • Explore data from multiple sources and help understand how products are used and guide the product development process.

    Skill & Experience

    • 5+ years of experience working in Data Analytics in product companies, including at least 2+ years in a managerial function with a track record of building star teams and deliverables
    • Strong knowledge of other data related areas, including data science, data engineering and software engineering
    • A university degree in a technical subject (Computer science, Mathematics Information Management or Statistics
    • Superb communication and leadership skills, ability to decompose complex solutions and insights into a simple narrative for the rest of the company
    • Business acumen and entrepreneurial mindset
    • Fluent verbal and written English is a must
    • Basic knowledge of Python, SQL
    • Exceptional Excel, business modeling and data visualization skills are a must
    • Ability to understand complex ecosystems and translate them into high-end financial and operational models
    • Excellent market research skills and a good understanding of macroeconomic variables and trends
    • Experience with BI, data visualization and budgeting tools
    • Experience in Financial planning and Project Management with Customer Support organizations.
    • Experience in Google Sheets, PowerBI, Looker, Tableau and Google Colab

    Advantages / Must Have

    • Bachelor’s in a Quantitative Field
    • At least 4 years experience dealing with large volumes of data
    • Advanced SQL skills
    • Experience with Python or R
    • Experience with  BI tools
    • Experience ML frameworks is a plus
    • Great written communication
    • Experience in one or more of the following domains: Geo (Routing, Positioning, Maps, Places), Identity (KYC, Identity fraud), Communications (Chat, NLP, VoiP).
    • Experience in building products in a startup or tech / product company.
    • Practical experience with Machine Learning frameworks.

    Method of Application

    Interested and qualified? Go to Dial Afrika on to apply

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