Debt Collection Manager at Co-operative Bank of Kenya

 (REF: CCBI/DCM/07/22)

Overall Responsibility:

Responsible for maintaining a complete debt collection portfolio, working with delinquent clients to reduce non-performing loans both in amounts and number of accounts

Objectives:

• Management of debt
• Cost efficiency
• Performance Management
• Promotion of a positive corporate image

Duties and Responsibilities

• Analyze the assigned portfolio and recommend for approval turnaround propositions, strategies and actions that would lead to the recovery of the NPLs.
• Negotiate for repayment with problem account holders during recovery, and enforce remedial measures taken such as restructuring, auctions, etc in the interest of the Sacco.
• Attend/appear in court for hearings or as a witness when required and public auctions as the Sacco’s representatives.
• Manage customer relationships where turnaround strategies have been activated to ensure the cure of accounts as well as manage the credit risk exposure.
• Proactively manage relationships with key stakeholders, internal and external including service providers, potential off-takers of assets held as collateral, etc.
• Regularly share lessons learned with all credit actors for future prevention.
• Prepare and submit regular recovery and write-off reports as required.
• Check and verify the accuracy, and completeness of all the relevant documents and balances before the commencement of hard recovery.
• Ensure timely issue of relevant notices to customers that form the debt recovery process, ensure that all 90+ days past due files are properly maintained and have up-to-date file notes and ensure data integrity for all 90+ days past due is maintained.
• Evaluate cost/benefits, identify appropriate alternatives and make recommendations on innovative initiatives to reduce recovery costs and improve efficiency.
• Recommend payment to service providers.
• Appraise the performance of debt recovery officers. 
• Ensure compliance with the laid down policies, procedures, and regulatory requirements.
• Any other duty as may be assigned.

Minimum Qualifications and Skills

• A Bachelor’s degree in a business-related course.
• CCP/CPA will be an added advantage.
• 5 years of experience in a management level of a debt collection organization/financial institution.
• Knowledge of proper and ethical debt collection techniques.
• Great time management and organization skills.
• Strong negotiating, decision making and problem-solving skills.
• Working knowledge of Microsoft Office Word, and Excel.
• Able to work well as a team and on own initiative.
• High integrity.