Debtor's Officer at Aga Khan Hospital Kisumu

OVERALL RESPONSIBILITY
Reporting to the Assistant Manager Debtors, the successful candidate will be expected to properly manage and reconcile debtors’ accounts to ensure the accounts are serviced in accordance with the hospital policy and the agreed corporate credit terms and to ensure no unnecessary accumulation of bad debts.

KEY RESPONSIBILITIES

• To provide advice and assistance to the debtors’ manager in debt collection, by, mail, telephone or in person.
• Deal with routine correspondence with regard to any collection or recovery issue.
• Prepare refunds and write-offs including journals and credit notes and pass these to the appropriate Senior Officer for authorization
• Liaise with outside Debt Collection Agencies
• Downloading and reconciliation of accounts and sending them to clients
• Identify and notify clients of due accounts by mail, telephone, or personal visits in order to solicit payment
• Identify and monitor overdue accounts (accounts with 90 days and over) giving them priority and more attention,
• Record information about financial status of customers and status of collection efforts and perform various administrative functions for assigned accounts, such as recording address changes and key contact persons
• Review of reconciliations and accounts rejects status
• Department cost consciousness.
• Participate in Department’s Inventory control and Counts exercises
• Actively participate in the hospital’s quality and customer care initiatives as per institutional policy and framework and as may be called upon.
• To ensure delivery of cost-effective services
• To deliver quality services in the operations
• To deliver customer service excellence

REQUIREMENTS

• Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
• Certificate in Debt/Credit Management an added advantage
• Proficiency in Ms Excel
• High negotiation and debt collection skills
• Good customer service skills
• A minimum of 2 years’ experience in Debt management