Debtors Office at Lions Sightfirst Eye Hospital

Job Purpose

• The Debtors Officer is responsible for managing the hospital’s accounts receivable function by ensuring timely billing, collection, reconciliation, and follow-up of outstanding payments. The role supports healthy cash flow, maintains accurate debtor records, and fosters positive relationships with patients, insurance providers, corporate clients, and other stakeholders.

Key Duties and Responsibilities

• Prepare, verify, and process invoices for patients, insurance companies, corporate clients, and other debtors.
• Monitor accounts receivable balances and maintain accurate debtor records.
• Follow up on outstanding payments and ensure timely collection of debts in accordance with hospital policies.
• Reconcile debtor accounts and investigate discrepancies to ensure accuracy of financial records.
• Process and allocate payments received against outstanding invoices.
• Liaise with insurance providers, corporate clients, and patients regarding billing queries, claims, and outstanding balances.
• Prepare and submit regular debtor aging reports and collection status updates.
• Support the review and reconciliation of insurance claims and remittances.
• Escalate long-outstanding accounts and recommend appropriate recovery actions.
• Maintain proper documentation of billing, collections, correspondence, and account reconciliations.
• Collaborate with clinical, billing, and finance teams to resolve account-related issues.
• Ensure compliance with hospital financial procedures and credit control policies.

Requirements

Qualifications and Experience

• Bachelor’s Degree in Accounting, Finance, Commerce, Business Administration, or a related field.
• CPA Part II or equivalent accounting qualification will be an added advantage (Preferred).
• Minimum of three (3) years’ experience in accounts receivable, credit control, billing, or debt collection.
• Experience working in a hospital, healthcare facility, insurance environment, or similar institution is preferred.
• Demonstrated experience in debtor management, account reconciliation, and financial record-keeping.
• Knowledge of medical billing processes and insurance claims management is an added advantage (Preferred).

Required Skills and Competencies

• Strong numerical, analytical, and reconciliation skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, and computerized accounting systems.
• Strong attention to detail and accuracy.
• Ability to manage multiple accounts and follow up effectively on outstanding balances.
• Good negotiation and relationship management skills.
• Strong organizational and time management abilities.
• Ability to maintain confidentiality and handle sensitive financial information.
• Problem-solving and decision-making skills.
• High level of professionalism, integrity, and accountability.

Expected Outcomes

• Timely collection of outstanding debts and improved cash flow.
• Accurate and up-to-date debtor records and account reconciliations.
• Reduced debtor aging and overdue account balances.
• Timely resolution of billing queries and account discrepancies.
• Accurate preparation of debtor reports and collection updates.
• Strong relationships with patients, insurers, and corporate clients.
• Compliance with hospital billing, credit control, and financial procedures.