Deputy Director, Consumer Protection (1 Position) at Energy and Petroleum Regulatory Authority (EPRA)

REF: VA/4/6/2022
Duties and Responsibilities 

• Developing and implement policies on Consumer protection;
• Development of and implementation of corporate service charter;
• Researching, planning and reviewing of the customer service charter;
• Developing effective communication channels for consumer engagement;
• Maintaining an effective communication and creation of awareness of EPRA services to the stakeholders;
• Preparing procedures, for dissemination of information to consumers;
• Conducting customer satisfaction surveys;
• Handling related customer queries and complaints;
• Conducting consumer awareness campaigns;
• Implementing customer survey report recommendations;
• Monitoring and evaluation of effectiveness of customer engagement initiatives;
• Supervision of Preparation of departmental budgets;
• Developing departmental performance targets;
• Preparing departmental procurement plans;
• Preparing departmental work plans; and 
• Ensuring the quality management systems are adhered to.

Qualifications 

• At least eight (10) years relevant work experience five (5) of which should have been in management level;
• A Bachelor’s Degree in Engineering, Law, Criminology, Economics, Education, 
• Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;
• A Master’s degree in engineering, Law, Criminology, Education, Economics, 
• Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;
• Membership of professional body in good standing, where applicable;
• Certificate in Management Course lasting not less than four (4) weeks from a recognized institution;
• Proficiency in Computer applications skills; 
• Demonstrated results in work performance; and
• Fulfilled the requirements of Chapter Six of the Constitution