Deputy Director, Consumer Protection & Empowerment at Communications Authority of Kenya

Brief Description        
Detailed Description        
An officer at this level will work under the guidance of the Director.Duties and responsibilities  shall entail: -

• Coordinating the Developing of regulatory instruments, interventions policies and legislation as necessary
• Providing professional advice on consumer issues.
• Establishing mechanisms to asses and address emerging consumer issues
• Coordinating the Developing consumer protection policies and procedures
• Coordinating the Implementation of public and consumer complaints policy and procedures
• Coordinating the implementation of mechanisms to monitor consumer trends and behavior and establish customer satisfaction level in the ICT market
• Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and engagement initiatives
• Ensuring on licensee’s compliance levels with the Consumer Protection laws, Regulations and Guidelines
• Ensuring timely implementation of outcomes and recommendations
• Participating in scheduled consumer protection and education activities and as team leader, respond to questions from consumers or stakeholders
• Spearhead formulation, implementation and review of the departmental annual work plans, budgets and procurement and asset disposal plans in line with the Board’s performance targets and strategic plan,
•  Lead in the execution of risk management policy and strategies that ensure the departmental has a robust system and processes of accountability, risk management, internal controls, business continuity and succession management,
• Provide leadership to ensure continuous improvement of business processes and controls in the department and develop mechanisms for corporate consultations, increase public participation and involvement in Authority’s policies and programs,
• Foster a corporate culture that promotes ethical practices and good citizenship within the department,
• Oversee implementation of principles of Corporate Governance, relevant national policies, guidelines, and directives within the Department,
• Oversee development, implementation and review of corruption prevention and mitigation strategies in the department,
• Oversee implementation of a robust performance management system within the departments through providing oversight of the delivery of the annual performance contract and the strategic plan

Job Requirements        

For appointment to this grade a candidate must have the following: -

• Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution,
• Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution,
• Attained at least fifteen (15) years’ work experience, three (3) of which should have been in a management position or in a comparable position,
• Membership to a relevant professional body, and in Good Standing
• Valid practicing license where applicable,
• Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution,
• Demonstrated managerial, administrative and professional competence as reflected in work performance and results.

Additional Details        

• Leadership skills,
•  Negotiation skills,
• Problem solving skills,
• Financial management skills,
• Planning and Organizing skills,
• Communication and Interpersonal  skills,
• Stakeholder management skills,
• Analytical skills,
• Conceptual Skills,
• Networking skills,
• Coaching and mentoring skills,
• Project management skills.