Deputy Manager, Housekeeping - General Services at Central Bank of Kenya

Job Purpose

• The role holder is responsible and accountable for the Bank’s facilities management including cleaning, gardening and the management of the outsourced service contracts, to provide a conductive working environment for the Bank Staff and customers.

Key Duties and Responsibilities
trategic Responsibilities

• Actively participate in the development, implementation and execution of the departmental objectives in support of the Bank strategy.

Technical and Operational Responsibilities

• Coordinate management of section resources.
• Facilitate budget preparation, and implementation for the housekeeping section.
• Implementation of organizational policies and procedures.
• Supervise the housekeeping staff both internal and external to ensure productive work environment.
• Ensure proper coordination of work schedules for staff.
• Motivate housekeeping staff to achieve personal goals so as to meet the excepted goals.
• Facilitate training schedules for the section.
• Prepare the monthly and weekly reports for the section.
• Mentor and coach the team to achieve the planned strategy of the Bank.
• Oversee training staff in the Section on work procedures and Bank’s policies to ensure effective service.
• Review requisitions on Oracle system.
• Preparation of sectional budget and monitoring of resources.
• Monitor risk processes and ensure the health and safety measures are adhered.
• Support in the management of staff/resources in the section and foster a high performing culture through training, coaching and mentorship.
• Adhere to Bank policies, procedures and guidelines.
• Any other duties that may be assigned.

Qualifications

• A Bachelor’s degree in facilities /human resource management from a recognized institution.
• Master’s in Business Administration is an added advantage.
• Professional qualification(s) in facilities management and Human resources management or equivalent is an added advantage.

Work Experience

• Five (5) years’ post qualification experience in a busy housekeeping environment.

Competencies
Technical Competencies

• Proficient computing skills, specifically with Microsoft Office applications and Oracle – based system.

General and Behavioural Competencies

• Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
• Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results and success.
• Communication & information sharing -Ability to express information clearly and succinctly, orally and in writing, taking into account the audience and the nature of the information.
• Leadership - Ability to motivate, influence and guide staff towards achieving a common goal. Create and articulate a common goal, inspiring others to work towards achieving the desired objective.
• Professionalism, work ethic & integrity - Ability to convey a high level of excellence and competence on delivery of duty.
• Collaboration and teamwork - Ability to work collaboratively within a group of people in order to achieve a common goal.
• Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
• Creativity and innovation - Proactively identify ways or resources through which work situations/processes can be continuously improved.
• Risk awareness and focus - Ability to forecast and evaluate of all forms of risks together with the identification of procedures to avoid or minimize their impact.
• Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
• Problem solving skills.
• Ability to withstand strategic and operational challenges and maintain momentum.