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Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communicat...
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Reporting to: Manager – Contact Center
Band: 3
Department: Customer Experience, Mobile Division
Role Purpose
Responsible for the development and delivery of the digital customer support service roadmap. Managing the Digital experience for customers throughout their relationship with Telkom Kenya and growing self-service usage in the App, online support & Customer accounts.
Identify opportunities to improve existing and build new digital service support journeys, and defining how these will be delivered through our Digital channels. You will be collaborating with internal stakeholders across the business in order to continually improve and enhance the customer experience.
Working For Us, We Expect You To:
Academic background & Professional Knowledge:
Here Are The Skills We Are Looking For:
Application should be sent to irecruitment@telkom.co.ke for internal applicants only and to recruitment@telkom.co.ke for external applicants by providing an updated Curriculum Vitae (CV) before 2nd September 2020 including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.
Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
Interested and qualified? Go to Telkom Kenya on telkom.co.ke to apply
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