Digital Sales Officer at Jubilee Insurance

Job Ref. No: JHIL151

Role Purpose

• The primary responsibility of this role is to sell products or services over the phone by contacting potential customers, generating leads, and closing sales deals.
• The ideal candidate should have excellent communication skills, a persuasive demeanor, and a strong passion for sales.

Key Responsibilities

Sales Execution

• Conduct outbound calls to prospective customers from provided leads or lists.
• Present and explain products or services to potential customers over the phone.
• Answer questions about products or services and address any concerns or objections from customers.
• Close sales and achieve monthly sales targets.

Lead Generation and Follow-up

• Generate leads through proactive outreach.
• Follow up with customers to ensure satisfaction, resolve any issues, and secure repeat business.

Sales Process Management

• Maintain accurate and up-to-date records of sales activities and customer interactions in the CRM system.

Collaboration and Best Practices

• Collaborate with the sales team to share best practices, strategies, and feedback.

Laws, Regulations, Company Policies

• Stay informed about and strictly adhere to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable in the insurance industry.
• Understand, implement, and enforce internal company policies, processes, and procedures.
• Ensure that operational compliance programs are in place within your department.
• Implement processes and controls that promote compliance with external laws, regulations, and internal policies.
• Foster a robust ethical culture within the organization, demonstrating and promoting ethical behavior, integrity, and compliance with laws and regulations.
• Encourage open communication and reporting of any potential compliance concerns or violations.

Key Skills and Competencies

• Persuasive Communication: Ability to clearly present information and influence others.
• Active Listening: Demonstrated ability to fully engage with customer inquiries.
• Sales Closing Techniques: Proven ability to guide customers through the sales process.
• Relationship Building: Strong capability to build trust and long-term relationships.
• Time Management: Ability to manage multiple tasks efficiently.
• Adaptability: Quick learner and adaptable to different customer needs.
• Resilience: Persistent and able to handle objections effectively.

Academic Qualifications

• A degree in a business-related field.

Relevant Experience

• At least 6 months of experience in telesales, inside sales, or a similar sales role.