Direct Sales Representative at KCB Bank Kenya

KEY RESPONSIBILITIES

• Sourcing prospective customer leads from various sources such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.  
• Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.  
• Guiding customers on how to fill in applications for the respective product the customer would like to purchase.  
• Reviewing of the application and documentation provided by the customer to confirm accuracy.  
• Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.  
• Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.  
• Prospecting customers for any other Bank products, suitable to their needs.  
• Ensuring safe custody of customer documents under their care.  
• Forwarding customer feedback or complaints to the respective Sales/Branch Manager.  
• Sharing market or competitor information from the field to the leadership to improve the bank’s products.    

DAILY RESPONSIBILITIES: 

• Selling of Bank products. 
• Participating in Bank Sales Campaigns. 
• Cross-selling Bank products and educating customers who have taken up a product on the features (including product demonstrations). 
• Receipt of customer applications and forwarding the same to the stipulated retail support team within 24 hours of sign-off by the customer. 
• Ensuring Proper documents and KYC as per stipulated standards. 
• Provide regular Sales reports. 

QUALIFICATIONS AND EXPERIENCE

The successful applicants should:

• Be a graduate from a recognized university.
• Have at least 2 years working experience in Sales.