Director of Hotel Operations at Fairmont Hotels & Resorts

Job Description
Reporting to the General Manager, below are some of the key responsibilities and essential roles for this position

• Support the General Manager in the overall management and the strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Oversee the operations functions and departments of the hotel, work closely with sectional leaders to ensure efficient and profitable operations of each section
• Lead and support all operational departments in the achievement of their financial and operational targets
• Drive a positive work culture, set clear expectations as well as review and communicate all policies and procedures for implementation affecting the operations section
• Actively be involved in the recruitment process of leadership positions within the operating departments, ensure solid onboarding process are effected for retention of staff
• Work closely with operational leaders to actively prepare Annual Operations Plan in order to achieve the profit objectives, take lead in yield management
• Actively engage leaders in operational departments to ensure accurate and timely reporting of the monthly financial plans for the Rooms Division, Housekeeping/Laundry, F&B Service, and Culinary sections.
• Ensure the consistent implementation and delivery of the Fairmont Service Culture and   Standards.
• Handle all guest concerns and feedback to ensure effective follow up and positive guest satisfaction as the end goal
• Assist in the preparation, presentation and subsequent achievement of the hotel's Annual Operating Budget, and Capital Expenditure Budget.
• Ensure the smooth operation and co-ordination of the hotel through their respective leaders (Rooms Division, Housekeeping, Food & Beverage, Health Club and Culinary).
• Work closely with section leaders to engage them in manning plans to ensure productivity levels are managed throughout the various business seasons
• Take on a strategic role in the Hotels Business Continuity, Emergency, Safety and Crisis Management Plans
• Function as key member of the Hotel Executive Committee and Leadership Team
• Ensure full compliance of the Hotels operating controls

Qualifications

• Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, Minimum two (2) years as Director of Operations  or Hotel Manager or General Manager for a Small/Boutique luxury remote hotel)
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
• Display strong analytical, organizational, conflict management, people and administrative skills.
• Ability to be responsive to changes and offer leadership in those changes
• Extensive Operations management experience in F&B/ Rooms, General Management.
• Proven positive track record to coordinate multiple departments and to achieve goals
• Clear working knowledge of Hotel Financials, budget, planning and its implementation
• Exceptional interpersonal and guest relations skills, takes a hands on approach
• Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture

Additional Information

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities.