Fresh Jobs at Fairmont Hotels & Resorts

Job Description
Reporting to the General Manager, below are some of the key responsibilities and essential roles for this position

• Support the General Manager in the overall management and the strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Oversee the operations functions and departments of the hotel, work closely with sectional leaders to ensure efficient and profitable operations of each section
• Lead and support all operational departments in the achievement of their financial and operational targets
• Drive a positive work culture, set clear expectations as well as review and communicate all policies and procedures for implementation affecting the operations section
• Actively be involved in the recruitment process of leadership positions within the operating departments, ensure solid onboarding process are effected for retention of staff
• Work closely with operational leaders to actively prepare Annual Operations Plan in order to achieve the profit objectives, take lead in yield management
• Actively engage leaders in operational departments to ensure accurate and timely reporting of the monthly financial plans for the Rooms Division, Housekeeping/Laundry, F&B Service, and Culinary sections.
• Ensure the consistent implementation and delivery of the Fairmont Service Culture and   Standards.
• Handle all guest concerns and feedback to ensure effective follow up and positive guest satisfaction as the end goal
• Assist in the preparation, presentation and subsequent achievement of the hotel's Annual Operating Budget, and Capital Expenditure Budget.
• Ensure the smooth operation and co-ordination of the hotel through their respective leaders (Rooms Division, Housekeeping, Food & Beverage, Health Club and Culinary).
• Work closely with section leaders to engage them in manning plans to ensure productivity levels are managed throughout the various business seasons
• Take on a strategic role in the Hotels Business Continuity, Emergency, Safety and Crisis Management Plans
• Function as key member of the Hotel Executive Committee and Leadership Team
• Ensure full compliance of the Hotels operating controls

Qualifications

• Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, Minimum two (2) years as Director of Operations  or Hotel Manager or General Manager for a Small/Boutique luxury remote hotel)
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
• Display strong analytical, organizational, conflict management, people and administrative skills.
• Ability to be responsive to changes and offer leadership in those changes
• Extensive Operations management experience in F&B/ Rooms, General Management.
• Proven positive track record to coordinate multiple departments and to achieve goals
• Clear working knowledge of Hotel Financials, budget, planning and its implementation
• Exceptional interpersonal and guest relations skills, takes a hands on approach
• Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture

Additional Information

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities.

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Job Description
The Senior Brand Manager, Fairmont Mount Kenya Safari Club & Conservancy, will work closely with the Director of Marketing, Communications and Digital to build a strong marketing and communication strategy as well as develop guest experiences, orchestrate launches, push growth of pillar products (accommodations, activities and services), and lead the activation of our brand and communication strategy across consumer-facing channels as well as supporting our business developers with trade-marketing communication tools.

• Drive development of a renewed luxury guest experience from hotel to conservancy.
• Coordinate with operations and conservancy teams the development process from concept to trade and ensure the respect of timelines.
• Develop a strong communication plan in order to grow our digital footprint, develop our occupancy rate as well as activities and other services turnover.
• Drive the development of brand communication material to support brand strategies, animation plans and launches.
• Advertising strategy, campaign shootings and developments
• PR strategy and actions
• Recommend and manage a budget with the support and in coordination with the cluster director of marketing, communications and digital.
• Own A&P budget management for digital and animation strategy.
• Support Forecasting
• Lead annual brand strategic marketing plans and campaigns to evaluate brand visibility and maximize business opportunities.
• Analyze guests satisfaction
• Develop loyalty for specific targets (local market, executives)
• Implement brand activities including but not limited to marketing material development, advertising, media, event/activations management, collaterals, promotion, etc.
• Lead competitive analysis to identify business opportunities.
• Supervise the creation of ongoing content and develop story telling about the property and conservancy in order to maintain permanent top of mind, innovations awareness, as well as bond with our digital media followers or prospects.

Qualifications

• Bachelor’s Degree in Marketing and any related field minimum 5 years’ experience in brand marketing, for luxe or premium brands within or out of the hospitality / travel industry.
• Highly passionate and energetic marketeer willing to evolve in an innovative, fun, and fast paced environment.
• Able to learn fast, especially if not coming from the hospitality industry.
• Able to quickly analyse and understand a variety of target audiences coming from all around the world, b2b and b2c.
• Passionnate about the idea of working with and within conservancies, developping hospitality guest experiences as well as guest experiences linked to nature and conservation.
• Passionate about luxe and premium brands and ability to understand various trends from all around the world
• Proven track record of delivering topline and marketing KPIs (driving share and penetration).
• Experience in managing agencies and creating briefs.
• Proven experience in developing and implementing effective and integrated brand plans.
• Excellent analytical skills.
• Creative approach.
• Good Story teller
• Strong communication, organizational and project leading skills
• Direct management and indirect management skills

Additional Information

• You will enroll in the workplace pension scheme
• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities.