Dispatch Associate at Tushop

• The Dispatch Associate is instrumental in ensuring the seamless delivery of customer orders. Their responsibilities encompass accurate order processing, efficient dispatch coordination, and exceptional customer service. The dispatch associate will process orders, manage deliveries, track shipments, and address any delivery issues while adhering to company protocols. The ideal candidate is a problem solver, thrives in fast-paced environments, and possesses prior experience in dispatch coordination, ideally in the FMCG industry.

Key Responsibilities:
Order Processing:

• Review and process customer orders, ensuring accuracy and completeness of information.
• Communicate any discrepancies or missing details to the engineering team or any other relevant teams

Dispatch and Delivery Coordination:

• Preparing and aligning daily route plans.
• Ensuring dispatched merchandise arrives safely at their drop-off points.
• Ensure dispatch products are of good quality as per the Quality SOP.
• Track shipments in real-time and proactively address any potential delays or issues.
• Ensure dispatch/loaded quantities are accurate as per the vehicles loading list
• Offer solutions to challenges encountered in the field by the delivery team.
• Manage delivery exceptions, such as missed deliveries or damaged goods, and find solutions to ensure customer satisfaction.
• Improve the efficiency of Fleet Utilization.

Documentation Management:

• Maintain accurate records of all deliveries, including tracking numbers, delivery dates, and customer information in the delivery management software
• Filing and monitoring the fueling trackers for the fleet.
• Assist with reconciling deliveries discrepancies.

Compliance:

• Manage delivery teams compliance with Tushop policies, procedures & SOPs.

Additional Duties:

• Assist with warehouse operations as needed, including picking and packing orders.
• Facilitate the safe arrival of procured goods to the warehouse when called upon.
• Maintain a clean and organized work environment.
• Contribute to a positive and collaborative team atmosphere.
• Any other duties assigned

The profile we're likely to hire:

• Minimum of 3 years of hands-on experience in dispatch and logistics management, preferably within the FMCG sector.
• Bachelor's degree in Supply Chain Management, Logistics, or a relevant field.
• Prior experience using dispatch software
• Prior experience in a startup environment is highly desirable, demonstrating adaptability in a fast-paced and dynamic setting.
• Proven ability to oversee on-time and in-full dispatch and delivery operations.
• Strict adherence to logistics procedures, demonstrating a strong commitment to compliance and the confidence to enforce regulations.
• Intermediate proficiency in MS Office tools i.e., Excel, Word, PowerPoint
• Exceptional organizational skills and attention to detail, with the capacity to efficiently manage a large fleet and delivery team.
• Demonstrates integrity and transparency in work practices, and readily acknowledges and addresses issues promptly.
• Previous experience in a supervisory or team leader role, with the ability to motivate, train, and supervise a team.
• Excellent communication skills, with the ability to effectively convey information and instructions to team members and other stakeholders.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as necessary.
• Strong problem-solving skills, with the ability to identify and resolve operational and inventory issues.