Duty Manager at Dusit International

Key Responsibilities and Job summary

• Be the face of our hotel's leadership. As Duty Manager, you'll ensure smooth operations, respond to guest needs, and drive service excellence across all departments.
• Reporting to the Front Office Manager, your role is key in creating memorable experiences.
• Serve as the primary point of contact for guest concerns, special requests, and feedback with empathy, tact, and urgency.
• Drive guest satisfaction by anticipating needs and ensuring smooth and timely delivery of services across all hotel departments.
• Be visibly present around the hotel, especially in the lobby, to engage with guests and support front-line colleagues.
• Coordinate inter-departmental communication for flawless guest experiences. acting as the link between Front Office, Housekeeping. Engineering, F&B, and Security
• Maintain clear, concise, and timely communication with the Front Office Manager regarding incidents, guest feedback, and operational matters.
• Uphold hotel standards in appearance and guest interaction setting the tone as a role model for service excellence.

What We're Looking For

• A passionate hospitality professional with a minimum of 3 years in Front Office in a 4 or 5-star environment.
• Strong interpersonal and communication skills in English (both spoken and written).
• Proficient in Opera Cloud PMS (Version 22) and comfortable using digital communication tools.
• A calm and confident presence under pressure, with a strong sense of
• A positive attitude, natural curiosity, and a service mindset.

Why Join Us

• At Dusit Princess Nairobi, we believe in creating enriching moments not only for our guests, but also for our team members. We offer:
• Competitive salary and benefits
• A supportive work culture built on trust, respect, collaboration, and growth
• The opportunity to make a real impact on guest journeys every single day