E - Channels Support Manager - Mobile & Internet at KCB Bank Kenya

The Position:

The primary role of the Digital Channels Manager is to lead and coordinate the banks Mobile and other emerging channels initiatives. The manager must demonstrate a strong understanding of and high regard for the Digital channels – Mobile and other emerging channels – as a business delivery channel for the Bank's corporate and retail customers as well as for online merchant services. The position requires someone with experience and expertise in mobile and internet based financial systems technologies as well as SMS and USSD connectivity. The person should have a good grasp of emerging channel technologies and applications and convergence of mobile and internet channels.

Key Responsibilities:

• Provide technical support for existing mobile, internet banking and International Money Transfer (IMTs) systems and implementation of related projects.
• Keep track of user issues and oversee their prompt resolution.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Continuously analyse user requirements to develop and provide solutions
• Routine system administration and management
• Maintain up to date system and user documentation
• Ensure compliance of SLAs for Internal requests and compliance by system vendors
• Develop real time online reports and monitoring tools to be able to track internet / mobile banking and International Money Transfers (IMTs) system uptime and performance.
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile, IMTs & internet solutions for increased performance, security or business benefits
• Develop subject matter expert knowledge of Mobile, Internet banking technologies, International Money Transfers, Agency banking and other payment banking technologies.
• Develop Business Continuity plans for both mobile & internet channel solutions.

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s Degree in IT, Computer Science, or related field.
• Have a minimum of 2 years’ experience in Technology with at least 1year experience in DB Administration and 1 year experience in Mobile & Internet Technologies.