E-Commerce Sales Executive - Nairobi at Gap Recruitment Services Limited

Key Roles & Responsibilities;

• Working closely with the Webstore team on customer orders on a daily basis and following up on cold leads on our CRM system, Smart Sales, by email or telephone.
• Checking incoming payments and ensuring all paper work is in order and sent to the respective store dispatch managers.
• Calling transporters to get custom delivery quotes or to follow up ongoing delivery to the customers premises or delivery destination.
• Answering the phone in a professional and positive manner, getting the customer excited about the product and convert them to buy online.
• Processing sales on the company Smart Sales CRM, SAP system and sending the invoices to the customer and advising on delivery date and time.

Key Performance Measures;

• Number of new buyers/sellers converted
• Number units/property sold
• Revenue targets achieved
• Increase in repeat customers

Required Qualifications;

• A university/college degree in a computer or business-oriented field.
• A minimum 2 years experience in retail or an online sales environment required.
• Knowledge of everyday computer applications and common Microsoft programs as well as simple computer trouble shooting and installation.
• Knowledge of using Microsoft Outlook, Word and Excel is essential.
• Working knowledge of a sales POS system would be an added advantage but not necessary.
• Ability to sell a product over the telephone and convincing customers to buy.
• Demonstrated ability to be a team player, able to work under pressure and multi-task efficiently.
• Good Verbal and written English.