eCommerce Sales/Account Management Supervisor at Equity Bank Kenya

BASIC PURPOSE

• Sales and support of eCommerce Products
• Managing portfolios of existing clients and new business development
• Contribute to systems and service improvement through continuous feedback to product management.

MAIN DUTIES & RESPONSIBILITIES:

• Sales and support of Payment Gateway and Marketplace
• Interact with customers on possible solutions to their eCommerce business challenges.
• Market the Bank’s online acquiring products to potential customers.
• Train customers on the usage of payment gateway platforms.
• Analyze and keep track of product growth as per the set targets.
• Enhance customer experience management by working with support teams.
• Coordinate Product implementation between Business; Operations, Technology & all third parties
• Assisting with eCommerce projects deployment (provide customer feedback during integrations)
• Continuously evaluate relevance and effectiveness of eCommerce in line with market trends
• Implementing the sales strategy in line with market appetite and Banks overall strategy
• Responsible for attaining Budget & Performance Management - eCommerce
• Continuous training of Bank sales team on trends and best practices in e-commerce
• Ensure that the branches are well trained in all new initiatives undertaken for ecommerce delivery.
• Ensure Channel growth through product development, new acquisitions and expansion and deepening of existing relationships

Qualifications

• Must have experience around online acquiring solutions.
• Customer centricity mindset
• Highly organized with excellent communication, influencing and negotiation skills.
• Sharp business acumen, including ability to assess risk and appropriate levels of return.
• Strong capability in deliverance, objectivity, excellent interpersonal skills, multicultural awareness, and sensitivity
• Fair understanding of regulatory compliance and corporate governance.
• Ability to understand the latest technology trends along with a desire to continue learning in these areas.
• Ability to synthesize data, identify trends and recommend viable solutions.
• Ability to resolve/escalate client issues in a timely and thorough manner.
• Ability to collaborate with cross-functional teams to drive results.

Requirements:

• Experience in selling and management of online acquiring products.
• Banking Experience (Largely Preferred).
• University degree or equivalent with a minimum of 3 years’ experience in sales.
• High performance in the current/ previous roles.