Employee Relations, Employee Experience & Culture Associate at Britam

To support the Employee Relations, Employee Experience, and Culture (ER, EX & Culture) function by handling day-to-day HR matters, supporting ongoing employee engagement initiatives, managing basic Employee Relations cases, and helping maintain a positive and inclusive workplace culture. 
Key Responsibilities:
Employee Relations:

• Support the handling of disciplinary cases, grievances, and general conduct matters in line with HR policies and Kenyan labour laws.
• Maintain accurate and confidential employee relations case records and trackers.
• Assist in preparing documentation for hearings, appeals, and investigations.
• Support updates to HR policies and manuals to ensure compliance with employment legislation.
• Organize and participate in staff forums and employee-management forums as needed to promote dialogue and issue resolution.

Employee Experience & Culture:

• Coordinate and organize employee engagement initiatives, recognition programs, and culture campaigns.
• Support planning and delivery of internal events including townhalls, team-building activities, and wellness sessions.
• Contribute to the design and rollout of employee experience journeys and moments that matter across the employee lifecycle.
• Support the preparation of employee newsletters and reports on welfare, engagement outcomes, and organizational actions.
• Help administer employee feedback tools such as engagement and pulse surveys.
• Draft internal communication content related to employee experience, engagement, and workplace culture.
• Assist with organizing focus groups, analyzing engagement data and identifying areas for improvement.
• Organize and deliver company-wide and departmental recognition programs such as awards, appreciation events, and spotlight campaigns.

General Support:

• Provide day-to-day HR administrative support including documentation, reporting, and coordination with business units.
• Work closely with HR Business Partners and other HR teams to deliver responsive and people-focused support.

Knowledge, experience and qualifications required

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Diploma in Human Resource Management and/or CHRP certification is an added advantage.
• 1–2 years of experience in generalist HR roles, with exposure to employee relations and engagement.
• Solid understanding of the Kenyan Employment Act and Labour Laws.
• Experience supporting disciplinary processes and coordinating employee engagement activities.
• Strong interpersonal and communication skills, with the ability to engage confidently across all staff levels.
• Excellent organizational skills with a keen eye for detail and the ability to handle sensitive information professionally.
• Ability to manage multiple priorities in a fast-paced environment and deliver results within set timelines.
• Proficiency in Microsoft Office, particularly Excel, for data tracking and reporting.