Employee Relations & Staff Welfare Manager at Kenya Airways

Job Purpose:

Reporting to the Head. Employee Relations & Staff Welfare, the ideal candidate will be required to implement the disciplinary and grievance handling policies and procedures, considering the application of the law, organization values, operational policies, and procedures. He/she will also be required to implement staff recognition programs and interventions that support the delivery of business objectives in line with the organization’s culture as well as staff welfare initiatives.

Principle Accountabilities:

• Guide the line management and staff on grievance related matters to resolve any grievance-related matters
• Liaise with line managers to ensure consistency of implementation of disciplinary procedures in the organization.
• Investigate and respond to all queries raised by the Union or Line Managers on staff discipline matters in a fair and timely manner.
• In liaison with the Security Department and or other concerned Departments, line management, and staff, investigate or coordinate the investigation of staff cases relating to disciplinary and grievance matters and see to their conclusion and or determination within the stated timelines
• Manage the staff disciplinary process, including providing support for panel hearings, organizing for staff disciplinary meetings, preparing and be the custodian of the relevant documentation, among other critical elements of the disciplinary process
• Be a key contributor in liaison with the Industrial Relations manager and the legal department on litigation cases for ex-staff and provide critical information and support on such litigation cases
• Provide expert advice to line Managers on legal implications of disciplinary actions as they relate to the Labour Laws.
• Act as the centre of expertise for the organization on all matters pertaining to employee relations and staff welfare and be an advisor to team leaders and staff and on issues that involve external parties
• Monitor regularly changes in Labour laws and keep line managers informed.
• Ensure that the company’s HR policies are aligned with the existing labour laws
• Guide Line Managers on general techniques of behaviour management.
• Provide practical guidance to staff on employee welfare issues, in collaboration with other relevant stakeholders
• Initiate and lead company-driven staff welfare campaigns to address different employee needs and develop relevant interventions
• Facilitate staff satisfaction and other employee relations and staff welfare surveys to inform interventions for resolution of crucial employee issues and company climate
• Collaboration with other stakeholders to organize staff functions, including staff end-year party, family days, and staff caravans.

Knowledge, Skills and experience:

• Bachelor’s degree in HR, Psychology, Business, Social Sciences or related fieldfrom a recognized university.
• Postgraduate Higher Diploma in Human Resource.
• Membership in IHRM.
• Minimum of 6 years of experience in employee relations environment, preferably in a large organization.
• Previous experience in an Industrial /Employee relations position.
• Previous experience in administering discipline & grievance procedures within a large/Multi - national organization.
• Experience in design of employee experience journeys and employee-centered engagement initiatives.
• Knowledge of Labor /Employment law and its practical application.
• Knowledge of employee experience management and progressive internal employer brand building.
• Knowledge of current trends and best practices of employee involvement and industrial relations.
• Good awareness of the internal and external industrial environment and successful adaptation to changing demands and conditions of ER landscape.
• Demonstrable capacity to lead and advice on HRM and change management initiatives.
• Experience in administering and managing employee medical benefits plan and welfare services.
• Strong negotiation and persuasion skills – effectively influence all stakeholders to result in acceptance, agreement, or behavior change.
• Strong analytical, problem solving, critical thinking, and organizational and advanced computer skills.
• Strong communicator, presenter, influencer, and conflict management skills, with a history of success coaching all levels of management and employees through complex, challenging, and emotional issues.
• Good coaching and mentoring skills.
• Resilience – ability to remain calm, stable, and maintain self-control in potentially emotional grievance handling and disciplinary situations.
• Must be a person of unquestionable integrity.

Behavioural Competences:

• Teamwork/team player.
• Results oriented.
• Proactive & Self-starter.
• Attention to details and accuracy.
• Good organizational skills.