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  • Posted: Jan 26, 2023
    Deadline: Not specified
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    We deliver Global IT-enabled business process, application service and infrastructure solutions to fit the business outcomes you desire. Our IT services includes a 24/7 365 days support and managed services network operating center. Our multilingual dispatch desk supports English, French, German, and Chinese languages. DeRisk IT outsourcing services, incl...
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    End User Support Engineer - Kisumu

    Description

    • Candidate should be able to communicate in both Engish and Local Language
    • contract Duration : 1 year
    • Required Experience : 2+ years

    Base Skill Set :

    • A+ Certification or equivalent experience
    • Good working knowledge of Active Directory
    • 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.
    • Excellent customer service and communication skills including providing VIP support
    • Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
    • Advanced knowledge of Microsoft Office suite of applications
    • Support of End User for video conferencing units. Support of mobile devices Duties & Responsibilities: Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

    Duties shall include, but not be limited to:

    • Diagnosing and troubleshooting desktop system, printer and operating problems
    • Consulting and instructing users on hardware and software questions/issues
    • Collaborate with other IT Services Data Center and Network Infrastructure teams
    • Install, maintain and upgrade equipment and its associated infrastructure
    • Runs diagnostic tests to isolate system problems as well as proactive activities
    • Operating Systems Windows, OS-X
    • MS Office (Windows and knowledge of Mac) software
    • Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
    • Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
    • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
    • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

    Base Requirements

    • Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
    • Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
    • Experience in working with a helpdesk operation, to include Windows and Mac clients
    • 2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone
    • Self-starter that is able to collaborate actively with others in a cross-functional team
    • Proven attention to detail and high standards for quality Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
    • Skilled in documenting written troubleshooting steps and instructions
    • Business professional attire

    Method of Application

    Interested and qualified? Go to DeRisk Technologies on jobs.workable.com to apply

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