Engineer Network Assurance at Safaricom Kenya

Job Description

Reporting to the Network Assurance Manager, the role holder will be responsible for providing independent assurance to the business on Network quality on all network sites (2G/3G/LTE/FTTx) and providing assurance to the business on Platform Integrity.  

Responsibilities

Job Responsibilities 

• Capacity monitoring and reporting for access nodes (Core/BSC/RNC/eNodeB, FTTx nodes and related transport network).  
• Management of GSM and FTTx customer complaints via investigative drive tests and escalations to the technical teams.  
• Perform network quality checks on Access network elements (Radio network) and relate to customer experience and revenue performance. 
• FTTx ecosystem integrity assurance (Billing, Customer product configuration, usage trends). Follow up on all issues picked to closure.  
• Follow up on network issues raised from Benchmarking Programs to ensure best network in the country.  
• Generate insights on FTTx performance and advise the business on possible impact on revenue.  
• Research, test and document new network parameters and features as related to 2G/3G/4G/5G.  
• Detect, document, investigate and follow up until resolution all quality-of-service issues.  
• Daily Access Network (2G/3G/LTE/FTTx) performance monitoring & reporting.  
• Network Traffic statistics analysis in line with voice and data campaigns to assure service availability, capacity readiness and revenue effect.  
• Reporting to network engineering team on all anomalies affecting general performance and revenues for rectification. 
• Platform Integrity; identify and report misalignment of customer profile in key systems that store customer data and have potential of revenue loss or negatively impact customer experience.  

Qualifications 

• A graduate with a degree in Engineering or IT with at least 3 years’ experience in a telecommunication firm.  
• Ability to analyze significant amounts of data and information and be able to monitor and explain trends.  
• Strong business acumen and analytical skills. 
• Developed interpersonal and communication skills.   
• High level experience and skills working with stakeholders.   
• Result and detail oriented.