Engineer – Radio Access Network Support at Safaricom Kenya

Reporting to the Team Manager  - Access Network Support, the position holder will be responsible for providing long term solutions and support to Radio Access systems faults and problems, providing second line maintenance support & solving problems escalated from first line maintenance, interfacing with the suppliers of the radio equipment and following up to resolution on escalated faults, performing radio systems upgrades and major network configuration changes and developing tools for quick troubleshooting and corrective maintenance processes. The engineer will be on call 24 hours daily.

Key Responsibilities

• Handle second line fault escalations and maintain high network availability.
• Escalate to vendors persistent network issues and follow up to resolution.
• Manage software upgrades to resolve issues and implement new features.
• Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
• Acceptance of access Network design plans implemented in the regions for all access project rollouts.
• Radio systems quality assurance.
• All regional RAN Controller installations completed & accepted within set timelines.
• Ensure RAN controller availability and performance is within set KPI’s.
• Handle all access configuration projects.
• Maintain access configuration database.
• Post configuration changes trouble shooting.
• Support regional optimization, maintenance and other business teams to deliver the set targets.
• Develop efficient configuration process through automation.

Qualifications

• Handle second line fault escalations and maintain high network availability.
• Escalate to vendors persistent network issues and follow up to resolution.
• Manage software upgrades to resolve issues and implement new features.
• Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
• Acceptance of access Network design plans implemented in the regions for all access project rollouts.
• Radio systems quality assurance.
• All regional RAN Controller installations completed & accepted within set timelines.
• Ensure RAN controller availability and performance is within set KPI’s.
• Handle all access configuration projects.
• Maintain access configuration database.
• Post configuration changes trouble shooting.
• Support regional optimization, maintenance and other business teams to deliver the set targets.
• Develop efficient configuration process through automation.

Last Date to Apply: Mar 21, 2023