Job Openings at Safaricom Kenya

Reporting to the Team Manager  - Access Network Support, the position holder will be responsible for providing long term solutions and support to Radio Access systems faults and problems, providing second line maintenance support & solving problems escalated from first line maintenance, interfacing with the suppliers of the radio equipment and following up to resolution on escalated faults, performing radio systems upgrades and major network configuration changes and developing tools for quick troubleshooting and corrective maintenance processes. The engineer will be on call 24 hours daily.

Key Responsibilities

• Handle second line fault escalations and maintain high network availability.
• Escalate to vendors persistent network issues and follow up to resolution.
• Manage software upgrades to resolve issues and implement new features.
• Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
• Acceptance of access Network design plans implemented in the regions for all access project rollouts.
• Radio systems quality assurance.
• All regional RAN Controller installations completed & accepted within set timelines.
• Ensure RAN controller availability and performance is within set KPI’s.
• Handle all access configuration projects.
• Maintain access configuration database.
• Post configuration changes trouble shooting.
• Support regional optimization, maintenance and other business teams to deliver the set targets.
• Develop efficient configuration process through automation.

Qualifications

• Handle second line fault escalations and maintain high network availability.
• Escalate to vendors persistent network issues and follow up to resolution.
• Manage software upgrades to resolve issues and implement new features.
• Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
• Acceptance of access Network design plans implemented in the regions for all access project rollouts.
• Radio systems quality assurance.
• All regional RAN Controller installations completed & accepted within set timelines.
• Ensure RAN controller availability and performance is within set KPI’s.
• Handle all access configuration projects.
• Maintain access configuration database.
• Post configuration changes trouble shooting.
• Support regional optimization, maintenance and other business teams to deliver the set targets.
• Develop efficient configuration process through automation.

Last Date to Apply: Mar 21, 2023

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Reporting to the Team Manager  - Access Network Support, the position holder will be responsible for Troubleshooting and Resolution of faults & failures in the access transmission network; Providing technical assistance to field engineer in fault resolution process; Providing long term transmission system configuration and support ; Providing second line to transmission system faults escalated from first line maintenance; Follow up with the vendors of the transmission equipment for resolution of escalated faults; Perform transmission upgrades and major network configuration changes and developing tools for automation and speed up the support processes.

Key Responsibilities

• Maintain high transmission systems availability to support customer traffic
• Ensuring transmission operational availability to support customer traffic and better user experience
• Ensuring all newly integrated equipment follow & adhere to the laid down acceptance criteria
• Perform configuration and cross-connection changes on Network elements & S/W upgrades to meet network KPIs
• Analyze network KPIs, logs and warnings and initiate corrective measures to resolve complaints and faults. The ideal candidate should possess the following skills & competencies.
• Handle second line fault escalations and maintain high network availability.
• Escalate to vendors persistent network issues and follow up to resolution.
• Manage software upgrades to resolve issues and implement new features.
• Capacity upgrade for all Access Network Elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
• Acceptance of access Network design plans implemented in the regions for all access project rollouts.
• Handle all access configuration projects.
• Maintain access configuration database.
• Post configuration changes trouble shooting.
• Support regional optimization, maintenance and other business teams to deliver the set targets.
• Develop efficient configuration process through automation.

Qualifications

Education & Experience:

• Bachelor’s degree in Computer science, Computer Engineering, Electrical & Electronic Engineering, Information Technology or a telecommunications biased discipline.
• At least 5 years work experience in Access Network environment.
• Ability and enthusiasm to keep up with new technology developments.
• Good working practical knowledge & understanding of transmission systems Microwave, Optics and IPRAN.
• Demonstrate Design Thinking Methodology in problem solving.
• Effective communication and presentation skills.
• Effective use of collaboration tools.
• Knowledge and proficiency in use of vendors management tools such as U2000 , Netact & IP RAN will be an added advantage.

Last Date to Apply: Mar 21, 2023

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Detailed Description

Reporting to the Digital Delivery Lead, the position holder will responsible for forecasting and planning for resource demand for both business tribes and core IT.

Key Responsibilities:

• Quarterly PI planning and dependency management between IT and business and handling IT demand management from Tribes and business units
• Closely coordinate, manage and communicate IT Quarterly plans.
• Prepare and maintain relevant reports pertaining to demand planning process
• Achieve consensus between IT, Tribes and business units demand forecasts by facilitating a collaborative planning process with the teams:  Prepare relevant material to facilitate research and discussion
• Prepare and maintain relevant reports pertaining to demand planning process
• Establish, maintain and utilize forecasting and communication tools for accomplishing demand management. Lead the process to design and implement demand planning tools.
• Maintain demand planning system and software: Enter and modify data and ensure the data integrity, monitor demand trends, Identify relevant market-related data and competitive intelligence
• Participate in the development and evaluation of what-if scenarios (simulations) to anticipate and resolve demand/supply imbalances
• Identify changes, risks, opportunities, and remedial actions.
• Accountable for monitoring the performance of the demand process and continually improving output and accuracy.
• Responsible to develop the demand management and control processes and rules governing acceptance of new demand requests with the available capacity in IT

QUALIFICATIONS

Must have technical / professional qualifications:

• Bachelor’s Degree in Business Administration, Project Management, Supply Chain, Marketing, IT or Engineering.
• Experience in running large and complex programs, PI planning and demand management in organizations
• Strong computational and analytical skills
• Experience in agile principles and processes within large engineering organizations
• Advanced research and analytical skills
• Professional experience and knowledge of digital and Telecommunications industries strongly preferred

Last Date to Apply: Mar 20, 2023