Engineer – Transport Support at Safaricom Kenya

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Complex Fault management on Optical, ipRan & Synchronization networks within the SLA and provide support in complex cross-domain faults.
• Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA.
• Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
• Participate in the formulation of high- and low-level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
• Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
• Ensure proper synchronization of all network elements and perform maintenance of the network clocks.
• Drive operational excellence projects to drive improvements in our transmission network quality and reliability.
• Timely and effective resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process.
• Effective implementation and planning of change requests in Optical, ipRan and Synchronization networks to ensure no unplanned incidents due to change.
• Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC.
• Active participation and resolution of quality related cases
• Resolution of all identified issues on NMS within 8 hours from detection
• All the IPCORE services are implemented with 100% accuracy on availability targets.
• Overall CORE Network Elements availability and reliability of greater than 99.99% in a year.
• All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups

Qualifications

• BSC degree in Electrical/Electronics/Telecommunications/IT.
• At least 2 years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
• Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.
• Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
• Strong technical analysis, robust troubleshooting and problem resolution skills.
• Experience in outside plant fiber, issue identification, and maintenance
• Thorough Knowledge in IP network performance monitoring &optimization tools.
• Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.