Enterprise Systems Engineer at Computer Revolution Africa Group

Department: Technical Services

Reports to: Enterprise Systems Lead

Responsible for (Direct reports): Intern

Job grade: CRA-GD -005

Job Purpose: The purpose of the Engineer position is to help our customers deploy and build reliable infrastructure systems, integration of complex solutions built on the various platforms. The engineer supports a diverse variety of technical solutions built with Microsoft technology as well as other technologies.

Responsibilities (Functions and duties)

• Review and understand design document, scope of work and project plan for project.
• Deploys and configures agreed solutions as per the project plan and SOW.
• Provides daily and weekly reports on progress of project to Team Lead.
• Skills transfer to client team on deployed solution.
• Provides after sales service including follow up support on deployed solution for agreed time-period.
• Receives requests for support, ensures the calls are recorded and provides technical support to resolve issues.
• Develops incident reports based on technical support provided and closes call.
• Performs technical evaluations of infrastructure equipment and provides recommendations for improvement.
• Prepares and maintains clear documentation and records on system configurations and changes for deployed solutions and support.
• Works with other technical teams to ensure contractual performance.
• Attends training on various products and ensures relevant certification of the same.
• Trains Interns on products, processes and procedures for the department.
• Attends training on various products and ensures relevant certification of the same for self and others.

Experience: Three (3) year experience in a similar position.

Qualifications:

Academic: Bachelor’s Degree in Computer Science or Information Technology and/or related fields or equivalent in certificates and experience.

Specialist knowledge required:

• Certifications in various engineered systems, Servers, Storage and Tape, Networking and Data Center Products, Enterprise Communication, Virtualization and Services.
• Azure, AWS Certifications
• MCSE
• CCNA (Cisco Certified Network Associate Routing & Switching )
• ITIL Foundations certification
• Dell and VMware Certifications
• Cloud computing
• Any other certifications required by the Company

Behavioural Competencies:

• Ability and willingness to stay up to date with emerging trends and technologies
• Problem solving skills
• Troubleshooting skills
• Analytical skills
• Ability to work under minimal supervision
• Ability to work as a team
• Ability to work within tight deadlines
• Written and verbal communication skills
• Planning and organising skills
• Ability to make decisions