ERP Support Manager  - (21000479) at Safaricom Kenya

DESCRIPTION

We are pleased to announce the vacancy for ERP Support Manager within Digital IT. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to Senior Manager – Corporate Centre IT Lead, the role holder highly technical person with strong analytical skills possesses strong interpersonal skills, ability to influence others, self-motivated and committed to results.  In addition, this role requires excellent project planning/management skills, creativity, the ability to think strategically and able to manage a team to get results. Lead a team of Senior Support Analysts handling ERP and related systems in the landscape.

Roles and Responsibilities

• Building processes and facilitating resolution of operational issues that may impede growth.
• Proactively analyze performance data to identify immediate and long-term improvement opportunities
• Participate in the design and high-level modeling of Enterprise systems
• Manage problem and incident resolutions in liaison with technical and operations departments
• Research on new trends on systems and advice the business on the best fit models
• Inspire, up skill and grow junior analysts in the team
• Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity.
• Advice Management on resourcing needs, work structure and best fit for support
• Work collaboratively with users in relevant business units to understand and define relevant reports and dashboards.
• Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs.
• Liaise with all business support units including, third party developers and Core networks design and Support teams to support the growth and sustainability
• Monitor, track and understand industry trends and the factors that drive them.
• Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools
• Respond to end user queries and request for support.
• Troubleshoot technical and non-technical challenges
• Manage system capacity and anticipate user demands on resources
• Work closely with the third-party development teams to ensure that the requirements as documented are clearly understood and consult with the developer’s teams to validate design assumptions.
• Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise
• Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained
• Manage interfaces to all other enterprise systems

QUALIFICATIONS

• A degree in IT, Mathematics or Engineering (Telecommunications or Electrical & Electronic)
• Intermediate Unix Certification required
• Intermediate training on networking and security standards e.g. CCNA or its Equivalent
• Proficiency in programming languages including MSSQL, PL/SQL and Perl
• Intermediate training on Database Administration essential (Preferably Oracle and MS SQL)
• Minimum of 5 years’ experience with system analysis, data analysis, ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.
• Experience with LAN/WAN Support including Satellite and fiber communication
• Knowledge of Mobile Network core network systems, Short Message Service Center (SMSC), routing, Mediation and Intelligent Networks is an added advantage