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  • Posted: Sep 6, 2021
    Deadline: Sep 10, 2021
  • Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA
    Read more about this company


    ERP Support Manager  - (21000479)


    We are pleased to announce the vacancy for ERP Support Manager within Digital IT. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Detailed Description

    Reporting to Senior Manager – Corporate Centre IT Lead, the role holder highly technical person with strong analytical skills possesses strong interpersonal skills, ability to influence others, self-motivated and committed to results.  In addition, this role requires excellent project planning/management skills, creativity, the ability to think strategically and able to manage a team to get results. Lead a team of Senior Support Analysts handling ERP and related systems in the landscape.

    Roles and Responsibilities

    • Building processes and facilitating resolution of operational issues that may impede growth.
    • Proactively analyze performance data to identify immediate and long-term improvement opportunities
    • Participate in the design and high-level modeling of Enterprise systems
    • Manage problem and incident resolutions in liaison with technical and operations departments
    • Research on new trends on systems and advice the business on the best fit models
    • Inspire, up skill and grow junior analysts in the team
    • Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity.
    • Advice Management on resourcing needs, work structure and best fit for support
    • Work collaboratively with users in relevant business units to understand and define relevant reports and dashboards.
    • Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs.
    • Liaise with all business support units including, third party developers and Core networks design and Support teams to support the growth and sustainability
    • Monitor, track and understand industry trends and the factors that drive them.
    • Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools
    • Respond to end user queries and request for support.
    • Troubleshoot technical and non-technical challenges
    • Manage system capacity and anticipate user demands on resources
    • Work closely with the third-party development teams to ensure that the requirements as documented are clearly understood and consult with the developer’s teams to validate design assumptions.
    • Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise
    • Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained
    • Manage interfaces to all other enterprise systems


    • A degree in IT, Mathematics or Engineering (Telecommunications or Electrical & Electronic)
    • Intermediate Unix Certification required
    • Intermediate training on networking and security standards e.g. CCNA or its Equivalent
    • Proficiency in programming languages including MSSQL, PL/SQL and Perl
    • Intermediate training on Database Administration essential (Preferably Oracle and MS SQL)
    • Minimum of 5 years’ experience with system analysis, data analysis, ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.
    • Experience with LAN/WAN Support including Satellite and fiber communication
    • Knowledge of Mobile Network core network systems, Short Message Service Center (SMSC), routing, Mediation and Intelligent Networks is an added advantage

    go to method of application »

    Engineer – VAS System Planning & Evolution - (21000478)


    We are pleased to announce the vacancy for Engineer – VAS System Planning & Evolution within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Detailed Description

    Reporting to the Tech Lead – VAS System Planning & Evolution the position holder shall develop and integrate VAS Products & Services offered to Safaricom customers with the goal of delivering high quality solutions within approved schedules. The Engineer shall ensure VAS systems operate within allowed thresholds in terms of capacity and security conformance. VAS Systems comprise of all Value-Added Services which include, but not limited to, SMSC, USSD, Content delivery platform, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions

    Roles and Responsibilities

    • Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.
    • Actively participate in defining strategy, roadmaps and architecture design for the VAS Systems.
    • Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
    • Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
    • Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
    • Accurately document products & services developed & delivered ensuring they follow DevOps Cycle.
    • Embrace a DevOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
    • Develop and continuously update a knowledge base of best practice for VAS products and Service development.
    • Collaborate with both Technical and Business teams to ensure seamless deployment of products.
    • Proactively manage capacity and ensure VAS systems operate below 70% utilisation


    Job Qualifications

    • BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
    • 2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
    • Software Engineering methodologies including Agile-oriented development.
    • Proficiency in networking protocols – TCP/IP, DNS and load balancing.
    • Working knowledge in Unix systems and Databases – Oracle, MySQL.
    • Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
    • Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.

    Method of Application

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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