Executive Housekeeper at Fairmont Hotels & Resorts

Mercure Nairobi upperhill is looking for an inspiring and engaging individual to show great leadership and interpersonal strengths in order to maximize the Housekeeping Operations, and ensure an exceptional guest journey.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Compile and update Standard Operating Procedures for all areas of responsibility periodicall
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel and share results with the team
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers.
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
• Oversee operations of Laundry and Linen, Flower and Decoration.
• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Your experience and skills include:

• Previous leadership experience required
• Previous hotel experience required
• Excellent interpersonal and communication skills
• Proven ability to resolve guest concerns
• Proficient in general computer knowledge, Microsoft Office, and Opera.
• Excellent communication and organizational skills
• Proven ability to lead a team
• Highly responsible, reliable and organized
• Ability to work well under pressure in a fast paced environment