Executive Housekeeper at Gelian Hotel Machakos

Reports to: General Manager

Responsibilities summary:

• Comply at all times with the hotel standards and regulations to encourage safe and efficient hotel operations.
• Direct all activities of housekeeping and laundry department to ensure there is clear communication and follow-up on any concerns, problems and that guest special requests are handled to the guest’s satisfaction.
• Determine the labor needs for the department and adjust staffing levels as needed.
• Prepare assignment sheets for the room attendants and determine duties for remaining   staff.
• Maintain and help keep clean and restock all Housekeeping areas
• Check the unoccupied rooms to ensure they are ready to rent. Report all discrepancies to the General Manager.
• Record lost and found articles and secure them in the proper area.
• Manage the daily activity of all the housekeeping staff.
• Coordinate efforts with the front desk, maintenance staff and the General Manager for things that may require your attention.
• Establish and maintain a regularly scheduled cleaning program – i.e. floor care, deep cleaning, changing shower curtains etc
• Select and provide proper equipment and supplies for efficient and economical operation for the department.
• Establish and maintain standards of quality control.
• Conduct Monthly linen Inventories.
• Review daily, weekly and monthly reports (i.e. labor, revenue, sales, occupancy, arrivals, VIPs).
• Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel and recommend any repairs, painting and furnishing upgrades necessary.
• Supervise all staff including selecting, training, evaluating, scheduling, counselling and disciplining in accordance to the company policies.
• Have monthly staff meetings with entire housekeeping staff to communicate, update and listen to staff concerns or comments.
• Maintain employee records concerning attendance and punctuality.
• Ensure schedule for hotel fumigation
• Participate in daily management briefs and disseminate information to housekeeping and laundry department.
• Perform other hotel-related duties as required.

 Requirements

• 3years experience of Experience in 4* Hotel as an Executive Housekeeper
• Diploma in Hotel management/ Housekeeping option from accredited collage/University with relevant experience
• Ability to express persuasive practical solutions
• Commitment to professional values and integrity