EXP SSA KE | Commercial Manager at DHL

Overall Purpose: 

• Implement new business opportunities, acquire, develop, and improve DHL’s growth and profit in selected industry sectors over a 12–24 month period.

Key Accountabilities

Process (60%)

• Manage implementation of business plans to enhance sales.
• Monitor economic and market trends; provide analysis for business status.
• Identify and evaluate relevant products, services, and companies.
• Develop cost models for new business planning.
• Design and manage market intelligence systems.
• Manage work processes that affect role success and overall organizational performance.

Stakeholder Engagement (15%)

• Build strong client relationships to maximize company performance and growth.
• Manage a portfolio of customers via subordinates and stakeholder forums.
• Liaise closely with regional sales channels.
• Provide timely support for reported issues.
• Ensure compliance with company policies and procedures, including health, safety, environment, and community standards.

Customer Management (15%)

• Lead and coach sales teams (Field Sales Executives, Key Account Executives, Global Executives).
• Coordinate with Service Station teams for seamless customer service.
• Maintain frequent contact with direct sales channel customers to understand market needs.
• Engage regularly with peers across departments and countries to drive performance.

Project Management (10%)

• Implement projects and assignments with significant business impact.
• Continuously seek and implement opportunities for operational improvement.

Skills & Qualifications

Knowledge and Skills

• Fluent in English (written and oral).
• Excellent communication and organizational skills.
• Strong knowledge of MS Office.
• Good negotiation skills.
• Team player with people management skills.
• Awareness of supply chain management and logistics processes.

Behavioral Competencies

• Mature, professional, and detail-oriented.
• Strong analytical thinking and judgment.
• Proactive and self-driven.
• Excellent interpersonal relationship skills.

Experience

• Minimum 7–8 years in trade/distribution channels.
• At least 3 years in country-level business management.

Qualifications

• Bachelor’s degree in Commerce, Sales & Marketing, or related field from a recognized institution.