Expedited SVN - Senior Teleradiology Assistant, G7 at International Organization for Migration (IOM)

Responsibilities

• Supervise the daily activities of the Teleradiology Assistants, ensuring that they effectively carry out their responsibilities. Handle any escalated issues that the G5 may be unable to resolve.
• Train new Teleradiology Assistants in procedures, tools, and software. Ensure that they are familiar with protocols and provide refresher when necessary.
• Implement a quality control process to review and ensure the accuracy of the work performed by the Teleradiology Assistants, including the correct uploading of CXR images and the accuracy of biodata.
• Monitor and evaluate the performance of the Teleradiology Assistants, providing feedback, addressing areas of improvement, and recommending training or development as needed.
• Identify and implement strategies for process improvement within the Teleradiology operations, ensuring greater efficiency and effectiveness.
• Engage with Regional Radiology Coordinator, the International Radiologist and colleagues from missions to discuss the needs, improvements, and challenges related to the Teleradiology workflow.
• Design and update SOPs for the department to ensure consistency in operations and to accommodate any changes or new requirements that arise.
• Act as the primary point of contact for resolving conflicts or disputes either within the Teleradiology team or with external stakeholders.
• Regularly communicate updates, challenges, and results to higher management. Also, review the daily statistical reports prepared by the Telerad  Assistants to ensure accuracy and comprehensiveness.
• Perform other related tasks as may be assigned

Qualifications

Education

• University degree in Health Sciences, Business Administration, Information Technology, Accounting or a related field from an accredited academic institution, with five years of relevant professional experience, or
• Completed High School degree from an accredited academic institution, with seven years of relevant professional experience

Experience

• Experience with digital radiology and Teleradiology systems an advantage. 
• Experience in Migration health work, screening health assessments and eHealth/eMedical services an advantage.
• Previous experience within the IOM Teleradiology Center or direct familiarity with its systems and workflows is highly desirable