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  • Posted: Feb 17, 2022
    Deadline: Not specified
  • The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
    Read more about this company


    Experience and Activities Concierge

    What is in it for you?

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies and the opportunity to earn qualifications while you work
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:

    Reporting to the Rooms Divisions Manager, responsibilities and essential job functions include but are not limited to the following: 

    • Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
    • Share the history and culture of Canadian Rockies enthusiastically
    • Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
    • Selling, booking and updating guided experiences
    • Be responsible for a positive, safe and memorable experience for each and every guest
    • Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
    • Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
    • Contribute new activity ideas and assist in the future development of Resort Activities, as well as other programs
    • Carry out all other tasks as assigned by the Resort Activities Manager or Executive Team
    • Other duties as assigned

    Your experience and skills include:

    • Degree in a social field / hospitality training
    • Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
    • Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
    • Positive, outgoing and professional attitude with a passion for National Parks
    • Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
    • Must be a great communicator
    • Basic First Aid training would be an added advantage
    • Proficient in MS Excel, Word, & PowerPoint
    • Service oriented with an eye for details
    • Ability to work effectively and contribute in a team
    • Self-motivated and energetic
    • Well-presented and professionally groomed at all times

    Your team and working environment:

    • Fun-loving, Vibrant & passionate to grow with us
    • The environment has magnificent views of majestic Mount Kenya, the Fairmont  Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort,

    Our commitment to Diversity & Inclusion:

    • We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor,

    Method of Application

    Check out the salaries of Fairmont The Norfolk HERE

    Interested and qualified? Go to Fairmont Hotels & Resorts on to apply

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