Vacancies at Fairmont The Norfolk

Information Technology Coordinator

An IT Coordinator must be knowledgeable in software, hardware and networks. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the IT Manager, responsibilities and essential job functions include but are not limited to the following: 

• Institute protocols for the use of IT across departments and projects
• Provide advice on the most suitable IT choices
• Provide technical support or training for systems and networks
• Act as a link between end-users and higher-level support
• Install and configure software and hardware (printers, network cards etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality

Your experience and skills include:

• Proven experience as IT coordinator or similar role
• Experience in network management and help desk support is appreciated
• Solid knowledge of IT systems and applications
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Ability to troubleshoot and repair issues
• Strong communication and interpersonal skills
• Great attention to detail
• Excellent organizational and coordination abilities
• BSc/BA in information technology or computer science is preferred
• Certification (CompTIA Network+, CompTIA Security+ etc.) is a plus

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

• Supervise and oversee the operation/section to maintain service standards
• Check on employees’ discipline, grooming standards and punctuality
• Check on guests’ satisfaction levels and properly handle feedback and follow-up
• Perform opening and closing duties as assigned
• Assist the Outlets Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
• Assist in employees’ development, counselling and resolving staff conflict
• Report any complaints, incidents or any other irregularities to Management
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipments
• Carry out light cleaning and maintenance of the pantry area
• Monitor quality of food and beverage products in every order
• To ensure that guests receive the attention and service they require
• Perform trainer tasks and conduct training for all staff as assigned by the Outlets Manager
• To motivate, coach and project a positive attitude at all times
• Help manage employees’ performance appraisals and performance logs
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures. 
• Carry out any other duties as and when assigned by the Management of the Hotel
• Assist other Food & Beverage Outlets in their operations within peak times when needed

Your experience and skills include:

• skilled in F&B service and supervision with the ability to work in a multicultural and diverse environment
• At least 2 years working experience in a similar role
• Prior fine dining experience required
• penchant for customer service and effectively manage guest complaints
• ability to train and manage a dynamic team
• excellent English communication skills; both verbal and written
• minimum 1 year supervisory or team leader experience in a hotel environment is essential
• knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit 

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Security Manager

The Security Manager is responsible for the general safety and security of Hotel property, guests and colleagues in compliance with corporate Safety & Security standards.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Is responsible for the discipline of the officers and being overall in charge of the operations of the Safety & Security department.
• Takes a lead role in emergencies.
• Is responsible for overseeing the activities of the department.
• Is responsible for planning and carrying out the plan for security at special events or for V.I.P.s.
• Is overall responsible for investigation of all incidents
• Is responsible for designing and implementing a strategic plan for the Safety & Security department, every year.
• Conducts weekly, documented inspections of the hotel listing any safety or security infractions and ensuring these are corrected by the time of the next walkthrough.
• To support the financial objectives of the hotel through proper and efficient management.
• To prepare the overall Security budget and ensure that budget allocated is used wisely.
• Is able to form and maintain productive relationships with outside parties- Local Police, Fire Brigade, county and national government and Foreign country Embassies.

Your experience and skills include:

• Minimum 5 years of experience as Security Manager, preferably in a hotel or travel industry environment.
• Excellent English written and verbal communication skills required.
• Proficiency in Microsoft Word, Excel.
• The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills.
• University education preferred.
• Certified First Aider and fire marshall
• Working knowledge on current OSHA and relevant legislation.

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit  

go to method of application »

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows.
• Support goals, objectives, and philosophies of Fairmont Hotels and Resorts
• Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
• Conducts site inspections with prospective and existing clients.
• Develops and implements new sales strategies, tactics and action plans for account base.
• Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
• Maintain active membership in industry related organizations and associations pertaining to the specific market.
• Assist other sales and catering managers and refer group and catering leads and other sources of business for hotel through active solicitation of account base
• Attend Sales Meetings, office events, and hotel-sponsored functions.
• Prepare for and attends daily sales meetings, weekly sales & marketing meeting and other meetings as necessary.
• Responsible to submit weekly sales report to the Director of Sales.
• Maintain and update current account information in Opera and hard files.
• Involvement in industry Functions and/or trade shows, FAM visits and Industry Events.
• Support and perform to Fairmont Hotels and Resorts, Company Sales and Marketing Standards.
• Assist with any other duties as requested by supervisors and management.

Your experience and skills include:

• Bachelors degree and/or Hotel Management degree preferred
• Minimum of 5 years experience in 5 star hotel sales. Additional experience in the hospitality industry an asset. 
• Good understanding of luxury market
• Possess or attain affiliation with leading industry Association within three years of hire/taking position
• Ability to travel on regular basis and work flexible hours and days.
• Knowledge of Opera, Microsoft Word, Microsoft Outlook.

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor,

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Manage all activity within the Digital, marketing and public relations department, ensuring all brand guidelines and standards are followed.
• Be responsible to drive Web Direct channel performance, related to key KPI’s on conversion, content and reach.
• Serve as the hotel’s primary brand ambassador, ensuring that brand guidelines are in place and updated regularly as needed.
• Develop the hotel’s communication strategies and execute the marketing, public relations and digital campaigns in conjunction with the Sales, Spa, Food and Beverage departments to ensure profit growth and brand exposure.
• This includes but is not limited to the following:
• Hotel photography
• Creative direction for advertisements
• PR pitch calendars and tactical activities
• Development and dissemination of media releases/minimum 2 per month
• Guest and sales collateral pieces
• Build brand partnerships and generate consumer event activations at the property level.
• Plan and execute multiple media events per year, ranging from restaurant launches, packages, media familiarization trips, etc….
• Research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized on.
• Plan and oversee the hotel’s advertising and promotional activities, including print, electronic, radio, social and direct mail.
• Develop promotional materials, which including printed and digital collaterals
• Liaise with the regional and corporate office on projects to support ACCOR regional campaigns and initiatives.
• Provide key messaging support for media interviews and for reputation management issues i.e. crisis communications.
• Develop and deliver insightful strategies and presentations to the hotel Executive Committee and business departments where appropriate.
• Manage PR and marketing agency resources and suppliers for ad hoc projects and campaigns.
• Update and regularly review all hotels’ restaurant and spa listings in both print and electronic media.
• Work with digital marketing to develop compelling consumer and media content.
• Submit monthly reports to the Dubai Regional Office (DRO) outlining return on investment (ROI) media awareness/coverage and key activities.

Your experience and skills include:

• Minimum 5 – 8 years of experience in Digital/marketing/communications, preferably in a hotel or travel industry environment.
• Excellent English written and verbal communication skills required.
• Proficiency in Word, Excel, and Database management software.
• The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills.
• Must be able to work well under pressure and manage stakeholder expectations of from each property.
• University education preferred.
• Experience with/contacts within Kenya/ Africa media marketplace are an asset.
• Arabic language and written skills is an asset.
• Marketing and PR agency experience is an asset.
• Understanding loyalty and customer relationship management.
• Strong communication skills across variety of platforms and on all levels.
• Market research capabilities for competitor reviews.
• Outstanding English skills in written and verbal.
• Dynamic and confident individual.
• Good time management and prioritising capabilities.
• Ability to work under pressure and tight deadlines.
• Team player with positive attitude.
• Strong attention to detail and the production of high quality work.
• Should display personal drive to succeed and achieve.
• Project management skills.

Your team and working environment:

• Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
• Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity 
• Register and room all arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
• Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
• Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to other Accor Hotels
• Perform the audit balances and prepare all works for audit in an orderly fashion
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure that the front desk work area is kept clean and in an orderly state at all times
• Conducts shift briefings to communicate hotel activities and operational requirements

Your experience and skills include:

• skilled in Front Office operations and supervision with the ability to work in a multicultural and diverse environment
• Minimum 3 – 5 years’ relevant experience with at least 2 year at a supervisory level
• penchant for customer service and effectively manage guest complaints
• ability to train and manage a dynamic team
• excellent English communication skills; both verbal and written
• knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Manage the overnight operations of the hotel
• Customer service duties including check ins, check outs and managing any guest enquires. 
• Managing the night audit process including correctly posting all hotel revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately. 
• Ensuring the health, safety and well-being of all guests during your shift
• Monitoring hotel security overnight

Your experience and skills include:

• A night owl, who is a self-starter with the ability to work unsupervised
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
•  A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Lead, mentor and train the Food & Beverage Operations team
• Ensure Food & Beverage relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• At least 10 years experience in F&B Operations, 5 of which have been in senior leadership

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following: 

• Process day-to-day Talent & Culture administration in an accurate and timely manner
• Create and update employee data record in system
• Create personal files and assist with general filing
• Manage application of work passes under Ministry of Manpower
• Prepare various letters and communication to employees
• Organize and execute employees’ social, athletic and recreational activities
• Prepare and submit periodic Talent & Culture & Training reports
• Update and track annual appraisals of all employees
• Assist colleagues will all HR related queries and questions
• Maintain a good working relations with all departments and all professional external contacts
• Prepare and issue contracts to all new employees
• Conduct and ensure smooth onboarding experience for all new hires
• Conduct recruitment and exit interviews for Rank & File employees
• Manage resignation and clearance procedures
• Maintain good working relationships and partnerships with recruitment agencies / sources
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Your experience and skills include:

• Degree in Human Resources Management 
• Either local or internationally acclaimed certification in Human Resources
• Minimum 2 years of experience in a similar capacity
• Working knowledge of current labour laws
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:

• Guest focused personality is essential; experience is an asset
• Experience in luxury Hotel brand
• Prior experience leading a reservations team.
• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
• Exprience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

go to method of application »

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Identify prospects for sales deals within targeted markets of the assigned area /segment and also prepare and conduct sales presentations in co ordination with the Sales Manager.
• Professionally conduct routine telemarketing activities to identify new accounts
• Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports.
• Conduct regular Market Surveys and Competitor Research and contribute to increase the business volume.
• Contact Executives of organization to explain services and facilities offered by hotel and to solicit business.
• Establish an efficient Trade File to ensure that all business booked is properly tracked
• Prepare annual sales goals, develop working plans to carry out goals, compare actual achievements against goal,  periodically take necessary corrective action

Your experience and skills include:

• Bachelors degree and/or Hotel Management degree preferred
• Minimum of 3 years experience in 5 star hotel sales. Additional experience in the hospitality industry an asset. 
• Good understanding of luxury market
• Possess or attain affiliation with leading industry Association within three years of hire/taking position
• Ability to travel on regular basis and work flexible hours and days.
• Knowledge of Opera, Microsoft Word, Microsoft Outlook.

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor

go to method of application »

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

what you will do:

• Manage all aspects of our online presence and content updates
• Mange all aspects of social media content production and scheduling on Facebook, Instagram, Google, and LinkedIn 
• Develop content and promotional material to support Fairmont Mount Kenya Safari Club marketing campaigns including sponsored socials content, stories, in-house photography, videography, and graphic design
• Investigate data to identify areas for optimising the customer experience to drive increased conversions
• Implement all components of the Hotels Digital Strategy to deliver maximum online exposure for the hotel
• Proactively identify advertising and PR opportunities that align with the hotel brand, in both digital and offline media and present these to the team for discussion and action
• Identify new opportunities for partnerships that will generate revenue and support the overall strategy of the hotel
• Understand and use web analytics to report on current activities, identify new opportunities and support areas of improvement
• Oversee all hotel internal and external marketing including collateral for the hotel
• Managing and updating the image library including photography,  descriptions on website 
• Ensure Brand compliance in the hotel
• Support business growth, drive sales, and submit regular reports as required by the Director of Sales and Marketing.
• This visible role will work day to day as part of the sales squad, plus working closely with Fairmont Mount Kenya team

About You:

• To be successful you will have proven experience within the Marketing  in a similar capacity, you will have the ability to see things differently with creative flair, you will challenge the status quo and you will love working in an inspiring and fast-paced environment. You will have effective relationship  skills and the ability to build excellent relationships with stakeholders & colleagues. 
• Excellent Microsoft Word/Excel/PowerPoint/Outlook skills, with competent use of other relevant applications. 
• Proven ability to successfully collaborate with a wide range of internal and external stakeholders – from junior to senior executive positions
• Past experience in creating content (photo, video, text) is optional but preferable
• Knowledge of Adobe Photoshop and Canva is optional but  preferable
• Understand digital platforms and have the ability to analyse their performance
• Proven experience in digital platforms
• Tertiary qualifications in Business with a major in Marketing or equivalent is desired
• Experience within the hospitality/tourism/events industry advantageous
• An analytical mindset, focused on driving commercial outcomes for the business

Your team and working environment:

• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont  Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort,

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor

go to method of application »

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Rooms Divisions Manager, responsibilities and essential job functions include but are not limited to the following: 

• Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
• Share the history and culture of Canadian Rockies enthusiastically
• Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
• Selling, booking and updating guided experiences
• Be responsible for a positive, safe and memorable experience for each and every guest
• Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
• Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
• Contribute new activity ideas and assist in the future development of Resort Activities, as well as other programs
• Carry out all other tasks as assigned by the Resort Activities Manager or Executive Team
• Other duties as assigned

Your experience and skills include:

• Degree in a social field / hospitality training
• Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
• Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
• Positive, outgoing and professional attitude with a passion for National Parks
• Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
• Must be a great communicator
• Basic First Aid training would be an added advantage
• Proficient in MS Excel, Word, & PowerPoint
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

Your team and working environment:

• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont  Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort,

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor,