Facilities Manager at CBRE Excellerate

What you will bring

• At least 5 years experience in Facilities Management.
• Computer literacy (MS Office)
• Qualification in Facilities Management is a strong recommendation.
• Proven experience in managing health and safety protocols, including reporting and investigating incidents, passing QHSE audits, and maintaining robust hazard reports.
• Demonstrated ability to deliver exceptional service, manage client expectations, and maintain effective business relationships.
• Strong leadership skills with experience in developing and implementing personal development plans, performance management, and promoting diversity and inclusion.
• Experience in managing budgets, ensuring timely billing, and following up on payments. Ability to liaise with clients regarding contract renewals, fee adjustments, and business reviews.
• Proficiency in managing supplier relationships, including procurement, evaluation, and performance measurement.
• Strong skills in preparing and submitting business reviews and financial reports.
• In-depth understanding of facilities management, including both technical and soft service areas.
• Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and vendors.
• Ability to work in a high-pressure environment, manage multiple tasks, and adapt to changing priorities while maintaining a focus on service excellence and compliance.

What you will be doing

Health and Safety:

• Report and investigate all accidents and incidents per CBRE procedures, ensuring preventive actions and sharing lessons learned.
• Pass all QHSE audits, complete and close actions within the designated time as per the annual schedule.
• Submit robust and meaningful Hazard Reports (minimum one per month) on Harbour.
• Complete all QHSE-related training according to the training matrix within stipulated timelines.
• Establish and maintain standard log-books.
• Adhere to internal reporting processes to avoid penalties and escalations.
• Ensure work permit processes are in place and followed.
• Provide evidence of decreased total recordable incident rates.
• Participate in client audits and inform CBRE Excellerate of annual scores.

Client Liaison:

• Deliver timely, cost-effective, and high-quality services to ensure client satisfaction.
• Develop a deep understanding of the client’s business and expectations.
• Apply an experienced approach in client interactions.
• Integrate CBRE Excellerate’s best offerings into client service.
• Schedule and conduct regular client meetings, including weekly calls and monthly site visits.
• Build and maintain effective business relationships with key client interfaces.
• Minimize client escalations.

People Management:

• Implement personal development plans aligned with the mentor program.
• Uphold and exemplify CBRE Excellerate’s RISE values.
• Conduct performance evaluations, set meaningful goals, and provide open feedback.
• Assess, hire, promote, and develop diverse talent, including managing high performers and underperformers.
• Foster a diverse, inclusive, and innovative work environment.

Ethics and Compliance:

• Enforce CBRE Excellerate’s Code of Conduct and Ethics with zero tolerance for non-compliance.
• Complete all ethics and compliance training and activities timely for staff, subcontractors, vendors, and suppliers.
• Actively participate in and enhance the Ethics and Compliance culture.

Financial Management:

• Ensure compliance with operational budgets and financial policies.
• Achieve or exceed monthly GM targets and ensure prompt billing and payment collection.
• Manage client contract renewals and inform CBRE Excellerate of any contractual changes impacting fees.
• Address increases in management fees and resource charges.
• Submit monthly business review reports and capture all contract variations.

Vendor Management:

• Interface with and manage suppliers, including procurement functions, evaluation, and performance measurement.

Reporting:

• Prepare and deliver monthly business reviews, financial reports, and client reports.
• Maintain regular communication and reporting on all relevant aspects.