Field Officers - 2 Posts at Lipa Later Limited

Role reports to : Senior Field Manager

Key Responsibilities:-

• Work in conjunction with the debt Managers in identifying the potentially risky clients and conducting Field Visits on them depending on the severity of their delinquency.
• Utilize various skip tracing techniques and strategies to collect personal information of customers with outstanding debts.
• Conduct a skip-trace on the delinquent accounts and identify where they can be traced- their Place of employment or Residence.
• Use the provided platforms to keep detailed records regarding conversations with customers and outcomes.
• Negotiate for clearance of arrears/default with clients depending on the interaction in the Field.
• Daily update Individual Field Portfolio records – that is repayments made, Promises to pay made, demand notices sent, accounts recommended for repossession, accounts repossessed from.
• Ensure demand notices for debtors who did not keep their Promises to pay from the interaction in the field are sent in a timely manner as per policy.
• Conduct repossessions on defaulted accounts as per plan.
• Contact customers with balances and negotiate payment terms and schedules.
• Minimize objections to payment and suggest available customer-friendly payment options.
• Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts.
• Offer clients several payment options and arrange for the prompt repayment of balances.
• Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
• Follow up on all outstanding debts for difficult customer accounts that have defaulted in liaison with the respective account manager and debt manager.
• Handle disputed issues and negotiate to bring payment within the agreed terms.

Qualifications:

• A Diploma or Bachelor's Degree in business, or a related field is preferred.
• Proven experience in field debt collection or a related industry.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent negotiation skills.
• Results-oriented with a focus on meeting debt collection targets.