Field Service Assistant at M-KOPA Solar

About The Role

• As a Field Service Assistant at M-KOPA, your main job is to ensure the Mobility Charging Station or Mobility Service Center runs smoothly and efficiently for our mobility customers.

In this role, you will be expected to perform the following duties:

• Charging station Management: Ensure that all the chargers at the charging stations are working as expected.
• M-KOPA Mobility Shop Management: Ensure that all the customers at the shops are served well, giving them the best experience per our M-KOPA standards.
• Housekeeping: Cleaning the charging station or Mobility shop and following the M-KOPA Environmental, Health, and Safety standards to ensure the charging station is neat and safe for customers.
• Customer service: Log and resolve all customer issues and assist with inquiries.
• Branding: Ensure that all marketing materials are visible and present themselves diligently as the face of M-KOPA.
• Onboarding of new customers who are acquiring our new motorbikes through training, Customer Education, issuing of insurance, testing of the bikes at the shops, and the bike handover.
• Opening the M-KOPA Charging station /Mobility Shop from 8:30 a.m. to 5:30 p.m., Monday to Saturday.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required:

• College diploma or degree in any field.
• At least 1 year of experience in customer care. Front office management experience is an added advantage.
• Basic technical knowledge.