Field Technical Support Engineer - at Isuzu East Africa (Isuzu EA)

We are looking for a highly engaged candidate with a track record of excellence to fill the following position:

Field Technical Support Engineer

Reporting to the Field Engineering Manager, the successful candidate will be responsible for the following functions:

• Support Dealers to develop and maintain a culture of quality Service at the dealerships and fleet customer workshops.
• Train and support Dealers on ISUZU EA Service Policies and Procedures and best practices to achieve improved business results.
• Implement and coordinate Product Warranty & Policy cases to ensure that they are handled promptly and within set guidelines and budget.
• Carry out Problem root cause analysis, prepare technical reports and suggest corrective measures and recommendations.
• Prepare Technical Information Reports (TIR) and Field Product Report (FPR) to Source Plants and Engineering and Product Development department respectively.
• Serve as a liaison between Aftersales Engineering, other departments and source plants for quick resolution of field product quality problems.
• Implement and coordinate all aspects of customer field action to achieve desired hit rate by due dates.
• Prepare and dispatch test samples to Source Plants and Suppliers for failure analysis.
• Identifying customer needs and wants and offer customized solutions.
• Support dealers to generate and grow Aftersales revenue to achieve set targets by prospecting for new business through fleet customer visits and follow up.
• Provide input for product specification and improvements.
• Coordinate monitoring of suggested product quality improvement test samples and provide feedback and recommendation. .

For appointment to this position, the successful candidate must have the following minimum requirements:

• Bachelor’s degree in Mechanical or Automotive Engineering from a recognized institution.
• Strong theoretical and practical knowledge of modern vehicle systems and trouble shooting.
• Five years’ experience in a busy motor vehicle repair workshop.
• Strong automotive knowledge.
• Business acumen, Planning and organization, ability to drive operational excellence, interpersonal, communication & problem-solving skills.