Field Technician at West Indian Ocean Cable Company (WIOCC)

Job Objective:

Assist field support, resolve incidents, and assigned problems, install, maintain and manage network equipment.

Reporting Line: Regional Operations Manager

Key Duties and Responsibilities

• 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
• Proactive monitoring of equipment and facilities
• Assist network installation, testing and commissioning, bringing into service, integration
• Cross connects and jumping
• Assist to maintain records, inventory and spares
• Assist to receive equipment, bench test, storage and RMA return handling
• Assist with incident and problem resolution as directed by NOC / TAC
• Provide Service Desk cover as required
• Assist Service Manager as directed
• Assist with technical shareholder support / shareholder consultancy and sales support
• Assist with network quality and performance management
• Assist with creation of ad hoc reports as needed
• Assist other departments and projects as requested by the Programme Manager
• Drive company vehicles as required
• Adhere to all company policies and procedures

Minimum Qualifications:

• Bachelor's degree in Engineering or related field
• CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable)
• Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS
• Strong communication and interpersonal skills
• Valid driver’s license

Experience and Skills

• 3+ years of relevant work experience in telecom industry
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
• Must use systems effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Excellent communications and soft skills, including ability to listen and follow instructions

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships