Finacle Support Engineer at Co-operative Bank of Kenya

The role

The successful jobholder will be expected to:

• Provide L2/L3 support for the Finacle CBS.
• Monitor system performance and availability to ensure optimal uptime.
• Diagnose, troubleshoot and resolve incidents within defined SLA.
• Configure and customize the system according to business and user needs.
• Handle user queries and functional issues from branches and departments.
• Coordinate with vendors for system support and timely issue resolution.
• Maintain operational documentation, change logs, run books, and knowledge base articles.
• Conduct regular patching, upgrades, and version control across all environments.
• Ensure compliance with security standards.
• Deploy patches, parameter changes, and configuration updates as scheduled.
• Support integrations with various channels and peripheral systems.
• Provide support to assigned projects and initiatives.
• Guide, upskill and mentor fellow team members.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor’s Degree in Computer Science or a related field.
• At least 5 years of experience supporting and using Banking Applications.
• Proven hands-on experience with all Finacle CBS version 10x/11x modules.
• Finacle 10x/11x functional and technical training.
• Expertise in Unix Operating Systems (AIX, RHEL, Solaris).
• Experience with Java Application Servers (WebSphere, WebLogic, JBoss).
• Proficiency in Oracle RDBMS Administration, as well as SQL and PL/SQL scripting.
• Good analytical and troubleshooting skills.
• ITIL Certification and Project Management skills.
• Expertise in business requirements documentation and design thinking methodologies.
• Strong business relationship and stakeholder management skills.
• Excellent communication and influencing abilities.
• Proven ability to plan and prioritize effectively.
• Results-oriented with a focus on continuous improvement.