Assistant Manager – General Insurance – Motor Section at First Assurance Co Ltd

Job Summary

The candidate will be required to support the Head of Claims by providing operational support in the Claims Department processes. To process motor insurance claims in a fast, fair, and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained.

Key Tasks:

• Appoint and manage performance of service providers
• Process motor claims and ensure that claims are paid within the set TATs
• Resolving customers complaints and disputes swiftly and fairly to guarantee customer satisfaction.
• Approve claims settlement within agreed limits (signing authority)
• Preparing and presenting accurate and timely management reports.
• Examining loss assessment reports and recommending settlement or repudiation
• Assist and manage queries escalated by staff, brokers, clients or service providers to ensure timeous resolution.
• Liaise and visit brokers to build relationships
• Ensure that all the cost containment strategies in motor claims section are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize loss es or risk improvement recommendations
• Escalate poor performing accounts to Head of claims for management
• Preparing claim payment vouchers for clients and service providers & credit notes
• Review claims reserves as per the set guidelines
• Attending to walk in clients and via telephone
• Manage performance of the direct reports

Job Requirements 

• Bachelor’s degree- In a relevant field, preferably Insurance and Risk Management
• At least 8 years’ experience in general insurance claims with at least five years at supervisory level
• Proven track record of Claims management.
• Have thorough understanding of insurance, claims management, regulatory compliance, and demonstrable commercial acumen

Required Professional Qualifications

• ACII/ IIK qualification