Vacancies at First Assurance Co Ltd

Job Summary

The candidate will be required to support the Head of Claims by providing operational support in the Claims Department processes. To process motor insurance claims in a fast, fair, and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained.

Key Tasks:

• Appoint and manage performance of service providers
• Process motor claims and ensure that claims are paid within the set TATs
• Resolving customers complaints and disputes swiftly and fairly to guarantee customer satisfaction.
• Approve claims settlement within agreed limits (signing authority)
• Preparing and presenting accurate and timely management reports.
• Examining loss assessment reports and recommending settlement or repudiation
• Assist and manage queries escalated by staff, brokers, clients or service providers to ensure timeous resolution.
• Liaise and visit brokers to build relationships
• Ensure that all the cost containment strategies in motor claims section are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize loss es or risk improvement recommendations
• Escalate poor performing accounts to Head of claims for management
• Preparing claim payment vouchers for clients and service providers & credit notes
• Review claims reserves as per the set guidelines
• Attending to walk in clients and via telephone
• Manage performance of the direct reports

Job Requirements 

• Bachelor’s degree- In a relevant field, preferably Insurance and Risk Management
• At least 8 years’ experience in general insurance claims with at least five years at supervisory level
• Proven track record of Claims management.
• Have thorough understanding of insurance, claims management, regulatory compliance, and demonstrable commercial acumen

Required Professional Qualifications

• ACII/ IIK qualification

go to method of application »

Job Summary

The candidate will be required to engage with the business, to provide risk expertise in guiding and enabling them to execute their risk management processes in a manner consistent with the Absa Group Enterprise Risk Management Framework and related policies and standards

Key Tasks:

• Assist in determining and reporting the Business Unit risk profile.
• Assist business to understand the requirements of the ERMF (policies and standards). Aid business to identify the gaps between requirements and current status. Guide business to identify appropriate actions and activities to ensure compliance to requirements. Assist business to identify non-applicable requirements and provide guidance on the Dispensation and Waiver process.
• Assist the business in establishing and maintaining formal governance processes regarding the execution of the Enterprise Risk Management Framework and Key Risk processes
• Ensure business is trained on the usage of the applicable Risk management system to enable the recording of Risk Events, actions and Lessons Learnt.
• Continuously challenge the Risk and Control Assessment (RCA) process
• Prepare and speak to the business unit risk profile at the Executive Risk Committee and Audit and Risk Committee.
• Ensure all aspects required by the Group Operational Risk team are attended to, at an appropriate quality and timelines.
• Engage with Internal and External Audit in the various audits within scope of responsibility.
• Be involved in the oversight of the implementation of new regulatory requirements as well as updated internal policies.
• Implement the risk management methodologies and practices to ensure compliance with current and international best practice principles.
• Review external risk events and assess, together with the business, whether we have appropriate internal mitigation in place.
• Scrutinize internal risk events and ensure that we meet the requirements of the risk events management standard (data elements align, lessons learnt completed – including root cause analysis and assessment of systemic impact.
• Provide independent oversight and challenge on the governance and progress of major change programmes impacting or initiated/managed by the business.
• Support and challenge the Key Risk Owners on overall assessments and ratings

Job Requirements

• Relevant bachelor’s degree in business/Commerce with majors such as Accounting, Risk, Auditing, Law,
• A risk related professional qualification
• CPA (K), ACCA qualifications is an added advantage
• Experience required: 10 years in a financial services company (or consulting firm) in either a risk or audit capacity, with at least 4 years’ working experience in Enterprise Risk environment and execution in Operational Risk at a senior position. The coverage must have a proven track record of successful embedment of risk management frameworks and governance. Deep understand of the risk and control environment.