Fitness Instructor at Kempinski Hotels

JOB DESCRIPTION
Fitness Instructor

• The Fitness Instructor will take responsibility/ownership and provide a truly memorable experience for the guest and fulfill the duties as a Fitness Instructor / Personal Trainer and team member at Villa Rosa Kempinski. To have a clear understanding of, and work in line with all related standards, core values, visions and goals of Kempinski the spa.

Key Responsibilities:

• Fitness Instructor / Personal Trainer are key in providing the life style services of the spa giving the guests the opportunity to maintain and develop their practices for a healthy and active life style.
• Responsible in ensuring they deliver personalized, individual service to all guests in the Spa and Fitness area.
• Providing the highest level of comfort and service, creating a genuine, welcoming and inspiring environment for all guests ensuring it is delivered in a safe fitness environment. 
• To ensure any handover required in the guest journey as per outlined standard, follow up on experience, expectations and satisfaction and act on any discrepancies. You are to provide a service that is responsible, spontaneous, personal and genuine on their way to a healthier life.
• Following the SOP and guidelines for Gym instructors and Personal Trainers.
• Provide instructions and classes for a safe and inspiring fitness practice.
• Have knowledge of process benefit and outcome of exercises to be conducted with related equipment in the fitness area.
• Have knowledge in best practice of the equipment and exercise tools provided in the fitness area.
• Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients.
• Creating a workout plan/program with assigned client.
• Setting up workout schedules with assigned clients.
• Promoting and selling the services offered in the Spa in a motivating and inspiring manner.
• Assisting Fitness attendant in keeping all area clean and well maintained.
• Have knowledge in the Spa menu and related services in order to provide any recommendations suitable with a life style program.
• Be well informed about the retail products and serve the clients requests and interests with regards to the same.
• Have knowledge of and in all your duties follow the set guidelines SOP and checklists for Kempinski Spa.
• Be present and actively particulate in meetings and training that is given by Kempinski Management.
• Always stay informed on other spa activities and actively promote the same.
• Be punctual at all times for appointments, staff functions and meetings.
• To find a substitute when needed both for your own classes and the classes you have taken on as a substitute yourself.
• Apply the qualities of discretion and maintain strict confidentiality at all times.
• Handle any accident or guests incident in a swift and professional manner.
• At all times present a healthy and well maintained appearance and proper grooming.
• Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel.

Desired skills and qualifications

• Bachelor’s Degree/Diploma/Certificate in physical fitness/physical Education from a recognized institution.
• Have relevant First Aid training certifications.
• Must have at least three (3) years experience in a similar position .
• Experience working with a 5* chain of hotels will be an added advantage.
• High level of social skills and the ability to take responsibility for the customer service in related areas.
• High standard of presentation is essential together with reliability and punctuality.
• Ability to express oneself clearly and concisely.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Knowledge of other foreign languages will be a distinct advantage.
• Ability to remain calm and composed under pressure.
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.
• Ability to establish and retain effective working relationships with hotel staff and clients.