Food and Beverage Trainee at Kempinski Hotels

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

•  Be knowledgeable of all services and products offered by the hotel.
•  Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
•  Ensure that the place of work and surrounding area is kept clean and always organized.
•  Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
•  Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.
•  Successfully perform opening and closing procedures established for the assigned outlet.
•  Handle guest inquiries courteously and efficiently and report guest complaints and feedback to supervisors.
•  Report guest complaints immediately to the supervisors and ensure followup is performed with the guest.
•  Be knowledgeable about operating the existing POS system based on the trained responsibility level as assigned in the  department.
•  Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
•  Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
•  Attend and contribute to all staff meetings, departmental training and hotelinitiated training scheduled.
•  Carry out scheduled inventories of products and operating equipment.
•  Adhere to the hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
•  Ensure flawless service to the highest standards and as required by the department and the hotel.
•  Have a complete understanding of the monthly profit and loss statement of the department.

Skills, Knowledge and Expertise

•  Degree/ Diploma in Food and Beverage service from a recognized learning institution
•  No work experience is required
•  Less than one year since completion (2023/2024)
•  Kenyan Citizen
•  Completed coursework (Even if not graduated)
•  Ability to work and communicate in a multinational environment
•  Excellent grooming skills and must be well versed in professional and personal etiquette
•  Good Communication skills
•  Out going with a positive learning attitude.