Front Desk Manager at Summit Recruitment and Search

Key Requirements:

• Oversee the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries to ensure smooth and efficient processes.
• Ensure that all guests receive a warm welcome, outstanding service, and a personalized experience during their stay at the resort.
• Lead and inspire the front desk team, providing guidance, training, and support to ensure they deliver exceptional customer service and maintain a positive work environment.
• Coordinate and manage room reservations, maintain an accurate booking system, and collaborate with other departments to optimize room occupancy.
• Handle guest concerns, complaints, and requests promptly and professionally, finding appropriate solutions to ensure guest satisfaction.
• Monitor and control expenses related to the front desk operations, ensuring adherence to budgetary guidelines.
• Implement and maintain quality standards and procedures to uphold the resort’s reputation for excellence in service.

Qualifications

• Relevant Bachelor’s degree preferably in hospitality management.
• Must have a minimum of 5 years’ experience as a Front Desk Manager preferably in a 5-star beach resort.
• Proven ability to lead and motivate a diverse team of front desk personnel, fostering a positive work environment and encouraging excellence in customer service.
• Strong dedication to providing outstanding guest experiences, with a focus on personalized service and attention to detail.
• Demonstrated capability to handle guest issues and complaints in a professional and effective manner, finding appropriate solutions to ensure guest satisfaction.
• Must be willing to relocate to Mombasa.

Deadline for applications: 20th August 2023