Front Office Assistant-Nairobi at Emerge Egress Consulting

Role Objective

A hospitality to add to their team a customer centric individual to perform customer care & reception duties while contributing to ultimate customer satisfaction. 

Core Duties and Responsibilities

• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.
• Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
• Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
• Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
• Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
• Assist with various administrative tasks.
• Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
•  Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
• Maintain a clean, positive, and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Assist in managing daily transport bookings in consultation with office drivers.
• Any other duties assigned from time to time.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, Front Office or related area.
• At least 3 years relevant work experience.
• Proficiency in MS Office Suite

Key Competencies

• Good communication skills (written and verbal).
• Problem-solving
• Strong Phone Etiquette skills
• Strong customer service and communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Have a professional appearance and demeanor
• Strong interpersonal skills and customer service orientation