Front Office Associate (Spa) at Summit Recruitment and Search

Key Responsibilities

• Capture all client details on the phone such as phone number and full names on booking the client. Ensure that all clients fill in an indemnity form before being attended to by therapists.
  Organize and book all client appointments using the booking software.
• Ensure all bookings are done accurately with no double-booking cases.
• Ensure service billing is done and clients pay either before or after treatments without exception.
• Issue branded receipts to clients and ensure that clients must leave with their receipts.
• Handle all incoming calls and in a professional and courteous manner.
• Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.
• Communicate weekly offers and new products/services to clients.
• Ensure all licenses are current and always maintain a clean and organized front desk.
• Communicate to all clients any promotions, product/treatment launches, discounts, or service changes. Inform management or the branch manager of any peculiar client/local authority visitations in good time.
• Manage product sales and update stock appropriately on the company’s integrated booking system.
• Update daily sales reports, including coffee shop sales, in Excel or as may be required to facilitate accountability to management.
• Receive and document payments accurately through the software and updating the daily report with modes of transaction used (cash, M-pesa, credit card).

Qualifications

• Relevant bachelor’s degree or diploma in front office hospitality.
• Must have 4 years’ experience as a front office executive in a busy set up.
• Must be proficient in MS Office, be honest, trustworthy and have experience handling multicultural clientele.
• Must have excellent work ethics, professionalism, phone etiquette and communication skills.
• Must be presentable, neat have a high level of organization, multitasking and timeliness.
• Must have experience working in a busy and fast-paced environment.