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  • Posted: Mar 15, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwan...
    Read more about this company


    Front Office Associate

    Key Responsibilities:

    Client Handling

    • Receive and conclude all client visits while ensuring that client experience is met.
    • Capture all client details on the phone such as phone number and full names on booking the client.
    • Ensure that all clients fill in an indemnity form before being attended to by therapists.
    • Organize and book all client appointments using the booking software.
    • Ensure that all clients fill in an indemnity form before being attended to by therapists Ensure all bookings are done accurately with no double-booking cases.
    • Ensure service billing is done and clients pay either before or after treatments without exception.
    • Issue and record all gift vouchers.
    • Issue branded receipts to clients and ensure that clients must leave with their receipts.
    • Assist in other areas such as getting refreshments for the client, making sure that reception is always tidy and clean.


    • Handle all incoming calls and in a professional and courteous manner.
    • Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.
    • Communicate weekly offers and new products/services to clients.

    Front Office

    • Ensure all licenses are available and current.
    • Always maintain a clean and organized front desk.
    • Communicate to all clients any promotions, product/treatment launches, discounts, or service changes.
    • Inform management or the branch manager of any peculiar client/local authority visitations in good time.
    • Observe all requirements as per the service level agreement.


    • Manage product sales and update stock appropriately on the company’s integrated booking system
    • Update daily sales reports, including coffee shop sales, in Excel or as may be required to facilitate accountability to management.
    • To bring to the immediate attention of management any issues arising from a client including any complaints, suggestions or recommendations made by the clients.
    • Escalate inappropriate actions or comments experienced while executing duty
    • To receive and document payments accurately through the software and updating the daily report with modes of transaction used (cash, M-pesa, credit card).


    • Degree or Diploma in hospitality, front office, communication, or related field
    • You are required to have excellent computer skills- MS Office
    • You are always required to be honest and trustworthy and not to get distracted or intimated by third parties
    • Experience handling multicultural clientele is required
    • Excellent work ethics, professionalism, phone etiquette and communication skills.
    • Always look presentable and smartly dressed
    • High level of organization, multitasking and timeliness
    • Experience working in a busy and fast-paced environment is highly preferred

    Method of Application

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