Openings at Summit Recruitment and Search

Key Responsibilities:

• Planning routes for various collection points daily
• Planning routes for various collection points daily
• Data entry with respect to the oil collection received from business operators in Microsoft dynamics Navision
• Follow up with vendors about pick-up schedules
• Create daily, weekly, and monthly reports to share with the general management
• Responds to calls from current and new vendors and plan the pick-up and delivery of drums
• Ensure efficient operation of the warehouse
• Follow up and ensure third parties are performing their duties as required
• Coordinate with the logistics provider for the transfer of oil from the storage tanks to the tankers
• Ensure all activities are done ensuring health and safety standards
• Ensure all the vehicles in the fleet are well maintained
• Ensure all the equipment in the warehouse is very well maintained
• Change periods for vendors and change intervals for routes if necessary.

Qualification:

• Must have a logistics/supply chain/transportation function or a related course
• Must have at least 5 years of experience in a similar field
• Must have a thorough knowledge of operations procedures & processes
• Excellent analytical, problem-solving, and organizational skills
• Ability to multi-task and meet deadlines
• Excellent interpersonal and communication skills
• A good leader
• Experience in Navision will be an added advantage.

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Key Requirements:

• Increase and maintain a branch client retention of above 55%
• Review and analyze all client data to improve and increase client satisfaction and sales
• Study and report client trends to improve market reach
• Achieve daily and monthly set sales targets

Trend Analytics:

• In Trend Analytics, you will collect, organize, and interpret client data through primary and secondary sources to maximize client satisfaction and
• Ensure all client data is accurate and up to
• Review and analyse all client data including treatment trends, client

Marketing:

• In Marketing, you will support the company’s marketing department by collecting Social media content through client interactions and feedback/testimonial sharing
• You will liaise with the Branch Manager to carry out internal research to understand team product and treatment

Leadership of Front Office Team:

• Lead and manage all front office trainings including
• Have knowledge of booking system, all customer service processes and ensure these are fully understood, implemented, and maximized by the
• Observe client journey (360-degree cycle) through front office, therapists and hairdressers and flag any gaps or

Client Relationship Management:

• Have knowledge of all services and products available and guide clients on best options for best
• Understand the 360-degree client experience at the Spa and ensure this is known, understood and implemented by
• Observe the sales team to identify gaps in relations to client feedback and work closely with the Branch manager to ensure consistency in client experiences and service standards and quality through relevant

Reporting:

• Share daily  reports  with  daily  activities,  achievements,  suggestions,  issues  and
• Report to management any issues arising from client interactions and feedback shared including any complaints, suggestions or recommendations made by the
• Include client feedback directed at specific trends e popularity of a particular service.

Qualifications:

• Experience in managing operations and contractors is highly preferred
• Experience managing/leading and coordinating a team of more than 20 people
• Bachelor’s degree from a reputable institution
• Knowledge of scheduling software systems is highly desirable
• Solution-oriented and a great team-player
• Hands-on and proactive with a thirst for tangible results
• Professional and cordial personality is highly preferred

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Key Requirements:

• Design and draw plants for interior design projects.
• Assist in planning of projects, budgets and implementation.
• Sourcing and researching on fabrics, samples, furniture for interior design projects.
• Consult with the MD to determine the best methods of implementation of projects.
• Computer aided drawings and presentations on all interior design projects.
• Project management.
• Maintain high levels of efficiency, creativity consultancy and design always.
• To assist in executing design proposals and completing projects.

Qualifications:

• Must have a degree in interior design.
• Must have at least 4 years’ experience as an interior designer.
• Must have Demonstrable interior design skills with a strong portfolio.
• Must be proficient with AutoCAD, Excel and Drawing.

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Responsibilities:

• Drive Operational Excellence.
• Ensure compliance across all departments within the branch.
• Ensure all areas of the Spa facilities are functioning properly; machines, equipment,
• taking into account wear and tear, water and power consumption.
• Manage external parties such as contractors (plumbers, security company, guarding, electricians, etc) city council and public health officers.
• Check and supervise all rooms to ensure facility and equipment status is always in top notch condition and functional.
• Maintain required OSH standards and requirements for all equipment and within the facility.
• Team coordination and management including HR issues;
• Liaise with HR to oversee all new employee onboarding process, ensure thorough orientation and training schedules
• Ensure the company policies and procedures are known, understood, and followed by all employees.
• Manage, update, and coordinate all staff work schedules including leave planning, sick offs, and off days. This includes housekeeping, therapists, hairdressers, baristas, compound teams.
• Organize and coordinate team training sessions for external, internal, and interbranch sessions.
• Ensure correct standards are upheld by the entire Branch team.
• Manage employee performance
• Organise onboarding of new employees, review existing employees and training plans, ensure all staff correctly dressed.
• Liaise with the HR to design a development plan for employees and its monitoring and documentation.
• Liaise with Front Office Manager;
• Ensure the FOM is always updated of the team changes to ensure proper and convenient planning for the team calendars.
• Coordinate with the FOM where renovation, maintenance or repair works are ongoing for better client/booking management.
• Liaise with the FOM to ensure team product and role knowledge through training and reviews.
• Report any observations on Clientele or staff to management

Qualifications:

• Experience in managing operations and contractors is highly preferred
• Experience managing/leading and coordinating a team of more than 20 people
• Bachelor’s degree from a reputable institution
• Knowledge of scheduling software systems is highly desirable
• Solution-oriented and a great team-player
• Hands-on and proactive with a thirst for tangible results
• Professional and cordial personality is highly preferred

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Key Responsibilities:

Client Handling

• Receive and conclude all client visits while ensuring that client experience is met.
• Capture all client details on the phone such as phone number and full names on booking the client.
• Ensure that all clients fill in an indemnity form before being attended to by therapists.
• Organize and book all client appointments using the booking software.
• Ensure that all clients fill in an indemnity form before being attended to by therapists Ensure all bookings are done accurately with no double-booking cases.
• Ensure service billing is done and clients pay either before or after treatments without exception.
• Issue and record all gift vouchers.
• Issue branded receipts to clients and ensure that clients must leave with their receipts.
• Assist in other areas such as getting refreshments for the client, making sure that reception is always tidy and clean.

Communication

• Handle all incoming calls and in a professional and courteous manner.
• Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.
• Communicate weekly offers and new products/services to clients.

Front Office

• Ensure all licenses are available and current.
• Always maintain a clean and organized front desk.
• Communicate to all clients any promotions, product/treatment launches, discounts, or service changes.
• Inform management or the branch manager of any peculiar client/local authority visitations in good time.
• Observe all requirements as per the service level agreement.

Reporting

• Manage product sales and update stock appropriately on the company’s integrated booking system
• Update daily sales reports, including coffee shop sales, in Excel or as may be required to facilitate accountability to management.
• To bring to the immediate attention of management any issues arising from a client including any complaints, suggestions or recommendations made by the clients.
• Escalate inappropriate actions or comments experienced while executing duty
• To receive and document payments accurately through the software and updating the daily report with modes of transaction used (cash, M-pesa, credit card).

Qualifications:

• Degree or Diploma in hospitality, front office, communication, or related field
• You are required to have excellent computer skills- MS Office
• You are always required to be honest and trustworthy and not to get distracted or intimated by third parties
• Experience handling multicultural clientele is required
• Excellent work ethics, professionalism, phone etiquette and communication skills.
• Always look presentable and smartly dressed
• High level of organization, multitasking and timeliness
• Experience working in a busy and fast-paced environment is highly preferred

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Key Requirements:

• Project and forecast weekly, monthly and annual sales to advise the management on expected sales for the brand production planning cycles through the period.
• Set gross profit targets for each sales executive in line with overall corporate budget and ensure the achievement of these targets through model mix sales.
• Monitor retail vehicle sales to ensure it is conducted within management guidelines, while ensuring profitability
• Review requests for vehicle allocation and registration in line with company’s policies and guidelines
• Participate in the implementation of marketing plans including product launch events, demonstration drives and promotions to help drive sales and market share.
• In liaison with the HR and Technical Training Departments, organise motivational and product development training for sales team to equip them with the current brand features and improvements.
• Responsible for the co-ordination of the day-to-day activities of the Sales Executives
• Provide regular support to the sales team on special sales negotiation arrangements with prospective clients with an aim of closing the deals.
• Advise the management on the various strategies to implement so as to improve sales at the branch.
• Generate ideas and participate in sales and marketing activities to improve on new vehicle sales.
• Maintain accurate and up to date vehicle records to ensure safe custody and accessibility for future reference.
• Prospect for new clients by conducting field visits and new vehicle model presentations to enhance sales.
• Coordinate with customers to ensure all the required documents are in place for smooth vehicle registration process.
• Ensure that the vehicle demonstration logs are maintained accurately and are a true representation of usage.
• Prepare and submit weekly sales report to the sales planning team to assist timely tracking of performance against set targets.

Qualifications:

• Bachelor’s Degree in Sales and Marketing or other relevant field from a recognized institution
• Diploma in Sales and Marketing from a recognised institution.
• Over 8 years’ experience in sales within Automotive industry, 4 of which should be at Managerial
• A clean driving license with ability to drive both manual & auto transmission vehicles.
• Hands on approach, results driven & pleasant personality.
• Strong desire & passion for customer service.
• Excellent communication, presentation, negotiation and influencing skills.
• Great organizational, analytical, interpersonal skills & a team player.
• Ability to create win –win situation in conflict resolution.
• Ability to work under pressure when necessary and high level of Integrity.

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Key Requirements:

• Ensure standard policies and due diligence materials are in place and up to date
• Report on status of committed and prospective public funding
• Identify and contribute to organizational risk register to flag non-compliance on grants
• Support the mitigation action plans to manage risks identified related public institutional portfolio, especially under or overspends, non-compliance, delays, or relationship challenges
• Support Donor Audits and social findings for action, in conjunction with the Lead Funding Lead and Director of Finance
• Define, document and ensure compliance of all grant regulatory compliance requirements per Grant & Grant Organization
• Ensure registrations in good standing with key institutional donors – EU, USG, UK and UN
• Track information on public funding opportunities and funding pipelines, and research/profile opportunity to help facilitate go-no go decision, as appropriate
• Support the development of proposal bids for institutional funders, and take lead on some dedicated bids, as assigned
• Review contract documents, create grant summary sheet; facilitate start up workshops for implementing to socialize all compliance requirements, advising finance team on restrictions
• Maintain up to date donor records for institutional donors (from engagement strategy and go-no go decisions to bids, contracts, reporting and amendments and close out)
• Co-ordinate, collate and provide technical and financial reports (in donor required formats) on institutional grant funds to ensure reporting compliance with respective funder rules and regulations
• Liaise with external auditors
• Support finance team to clarify allocation
• Conduct due diligence/vetting of all implementing partners involved in financial sub-award relationships and document risk areas and recommendations
• Manage contractual relationships with sub-awardees to ensure smooth implementation and effective coordination
• Coordinate grant close out activities of sub-awardees including final reporting, asset inventory, record storage
• Represent Supervisor when requested to do so

Qualifications:

• University degree in a relevant field, post graduate degree is an added advantage
• Over 6 years of relevant professional experience working with NGOs in Africa and grants management
• Demonstrated experience in Grants Quality and Compliance and/or Project Management
• Knowledge of the program management cycle design, monitoring and evaluation
• Solid financial management and budgeting skills
• Competent proposal, report writer and good editor
• Strong knowledge of donor regulations and ability to analyze and interpret information
• Demonstrated experience working on multilateral and bilateral donors, grans and contracts
• Extensive knowledge of donor rules and regulations e.g. EU,USAID,FCDO as well as other bilateral and multilateral donors
• Strong communication and presentation skills
• Good coaching and mentoring skills
• Highly organized and able to manage multiple priorities simultaneously in a fast paced dynamic environment
• Ability to work effectively with a culturally diverse team
• Advanced computer literacy (especially knowledge of Google Suite/Drive, analysis in Google sheets, CRM systems such as Salesforce, etc)