Front office executive at Corporate Staffing

Key Responsibilities

• Act as the first point of contact for clients. Handle phone calls and emails. Welcome patients, book appointments, manage enquiries, provide information on services. 
• Build sustainable client relationships and trust with clients, handle queries, and complaints. 
• Keep records of client interactions and follow ups. 
• Prepare reports, invoices, and receipts. Collect payments. 
• Maintain Inventory, track office supplies and order replacements.
• Oversee the general upkeep of the office. 
• Handle logistics. Track incoming and outgoing repairs and orders. 
• Learn to operate new office technologies and equipment and ensure they are functioning to specification. 
• Keep all software up to date.

Requirements

• Diploma or Degree in any Business related course.
• Minimum experience of 3 years in a medical or hospitality industry.
• Proven customer support experience or experience as a client service representative in a high end service industry would be an advantage 
• Basic computer knowledge with proficiency in Microsoft Office.
• A kind and patient personality who will actively engage with and will be able to go the extra mile in looking after our clientele. 
• Proven customer support experience or experience as a client service representative in a high end service industry would be an advantage 
• Excellent communication and presentation skills. Needs to be well spoken and clear in speech. Needs to be fluent in English and must have effective writing skills. Hindi / Gujarati / Kiswahili will be an advantage 
• Ability to multi-task, prioritize, and manage time effectively 
• Proactive in improving customer experience and office efficiency 
• Must be customer oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life 
• Computer Literacy: Ability to use standard software packages such as Microsoft Office, Excel and Outlook. Training will be provided on the patient management system 
• Ability to use Bluetooth, smartphone technology, TV and sound systems would be an advantage